ESSENTIAL FUNCTIONS:   Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.   Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.  Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.  Immediately addresses service breakdowns and follows up to ensure guest satisfaction.   Keeps team well informed of property promotions and events.  Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.   Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.   Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.   Takes personal responsibility for creating an atmosphere of luck.   Responsible for training of Marble Cleaning Specialists, Heavy Duty Cleaning Specialists and Casino Cleaning Persons and Supply Room Attendants.  Administers policies and procedures.  Ensures fair treatment in accordance with company and departmental policies.  Supervises the signing in and out of all keys.  Schedules cleaning staff and assigns duties for cleaning of hotel and casino areas.  Responsible for checking work of crew to ensure proper level of cleanliness.  A security escort is required should these persons perform these functions in a restricted casino area.  May assist with scheduling and payroll input/tracking for Wardrobe staff and/or supervise a shift in the absence of the Wardrobe Supervisor.      EDUCATION/SKILLS/EXPERIENCE: Ability to clearly and concisely communicate, both verbally and in writing.  Two (2) years prior experience in a supervisory capacity.   High School graduate or equivalent in experience.  Knowledge of cleaning equipment and procedures.   DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”