Job Description

HGV Now Offers Day One Team Member Benefits!

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties. Are you someone whose service orientated, courtesy, wanting to ensure our owners/guests receive the highest quality of beverage, food and service.

What will I be doing?

As a Food and Beverage Supervisor you would be responsible for performing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

Ensures all guest interactions are handled in a positive, accurate, and efficient manner at all times. Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures. Train all Team Members in the area of food quality, sanitation, safety, departmental/resort policies and procedures and guest/owner service standards. Responsible for the operation of the department in the absence of the F&B Manager. Participates in all F&B operations daily to assist with work load and respond to guest/owner inquiries regarding F&B, retail and resort services. Knowledge and service of menu items and beverage brands as well as cocktail recipes, varieties of beer and wines, soda, water, sugars and other prepared beverages. Performs in accordance with all state regulations with regards to alcohol service and consumption. Supervises and accounts for the accurate collection of monies received at the various F&B outlets. Resolves resolution of problems arising from guest/owner concerns, inventory, supply issues, staffing issues, and other unusual request and inquiries. Ensures the provision of special services to owners/guests as directed. Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of efficiency. Assists management in performing administrative duties which may include budget control, scheduling, purchasing supplies, preparation of performance appraisals, etc. Ensures at the end of each shift that all F&B associates have completed daily checklists and shift closing are accurate. Witness any drop of company funds from daily transactions. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.