Job Description

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay!*

What will I be doing?

As a Front Desk Supervisor you would be responsible for performing your position’s responsibilities and driving company success through performing the following activities to the highest standards:

Supervise and support the Front Office daily operations.  Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations. Greet and assist owners/guest with a high level of professionalism and courtesy. Address and resolve guest concerns, complaints, or service issues promptly and effectively. Escalate significant guests’ issues or operational concerns to higher management, when necessary, along with recommendations for resolution.  Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members. Train, mentor and monitor the performance of front desk team members. Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied. Maintain a house bank and make a deposit and accurate report of receipts daily. Supervise and ensure the accurate sequences of events for proper registration and check out of guests. Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Maintain a daily log of all guests’ opportunities with corrective action steps. Ensure accurate and timely handling of reservations, payments and billing processes. Provide regular updates to leadership on guest feedback, operational challenges and team performance along with participating on meetings.  Ensure adequate staff coverage. Collaborate with other departments, such as housekeeping and maintenance, to meet guest needs. Other duties as assigned by management. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement