DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast 
and friendly Customer Service. 
• Models positive customer, associate and vendor relations. Engages in suggestive selling and other sales 
techniques. Answers and responds to incoming calls appropriately. Receives and appropriately 
resolves customer complaints and reports to Store Director as needed.
• Responsible for total fuel center operations. Plans, organizes, and directs day-to-day operations of the 
Fuel Center. Conducts daily inspections and initiates corrective measures to ensure compliance with 
pump maintenance requirements, safety and security requirements. This includes appropriate fuel pump 
cleaning and maintenance.
• Maintains accurate department records. Accurately completes daily/weekly inspections and log sheet and other 
paperwork. Monitors purchase report, sales, and labor.
• Complies with and enforces Fuel Center operating procedures, including governmentally required 
environmental compliance measures. Completes required reports in a timely manner. Implements 
emergency procedures in the event of pump, equipment and computer software malfunctions. Must be 
certified in the operation and maintenance of Stage 1 Vapor Recovery Controls, and have a working 
knowledge of the fuel monitoring system.
• Complies with fuel pricing procedures and fuel billing and reconciliation. Responsible for completing competitive 
fuel price checks. Responsible for changing prices as directed on the pumps and the signage. Responsible for 
compliance with all Company and State Inspection guidelines.
• Accurately operates checkstand equipment such as a cash register, integrated fuel system, electronic 
payment system, scanner and scale to process customer orders in strict compliance with Company 
Policies and Procedures (i.e., Cash Handling, Employee Purchase, Product Return Policy, Restricted 
Product Sale, Void, Refund, Coupon and Gift Card policies, scan accuracy, WIC and check 
acceptance, Shoplifting Apprehension Policy, etc.). Reports policy violations to store management.
• Accurately handles monetary transactions including cash, charges, gift cards, food stamps, WIC vouchers, 
processing coupons, issuing rain checks and handling refunds. Understands and accurately completes 
cash drops throughout the day. 
• Accountable for cash register till contents. Required to keep currency and coupons organized.
• Properly processes sales transactions, and ensures compliance with all laws relating to the sale of items such 
as lottery tickets, gasoline, automotive products, alcoholic and non-alcoholic beverages, batteries, candy, and 
tobacco products.
• Ensures temperatures are maintained in all phases of preparation, display and storage of product. 
• Schedules, supervises, trains and assign duties to department employees. Schedules employees to 
ensure adequate coverage and service levels.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory 
levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.
• Physical inventory taken every 4 weeks on applicable products
• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee 
Handbook.
• Trains employees in store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities. 
• Monitors employee productivity and evaluates overall performance.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.