A national leader in the telecommunication industry is looking for Supervisor Fulfillment Labor Underground to join our team. We provide experienced and reliable customer service professionals to the nation’s leading telecommunications providers! . As a leader, you will mentor, support, and grow your team as they connect America. Discover a more connected Supervisor career At Prince Telecom , as a Supervisor , you will be responsible for a variety of tasks and projects as assigned. Typical tasks will range in size and complexity. This position will assist the Project Manager with various large scale projects and tasks as needed and may potentially take the lead on upcoming projects as assigned by the customer. Connecting you to great benefits + Weekly Paychecks + Paid Time Off, Parental Leave, and Holidays + Insurance (including medical, prescription drug, dental, vision, disability, life insurance) + 401(k) w/ Company Match + Stock Purchase Plan + Education Reimbursement + Legal Insurance + Discounts on gym memberships, pet insurance, and much more! What you’ll do as a Supervisor: + You will supervise a team of FTTH in-home and SMB installation technicians + You will coach, counsel, and evaluate performance of field staff. + You will coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing. + You will identify problem areas in the department and communicate problems and possible solutions to the Project Manager. + You will develop procedures and implement them to better organize the team/department. + You will assign duties, responsibilities, and scope of authority to technicians. + You will assist in recruitment and training efforts. + You will assist in warehousing and logistics support as needed to supplement the warehouse staff + You will establish, implement, and maintain operating standards and procedures for project reporting and documentation. + You will track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents + You will perform quality control inspections to correct and coach any issues found + You will interface with customers to resolve complaints and damages resulting from installation work + You will perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary. + You will perform other duties not listed here, as they arise, and as they are assigned to you. What we are looking for: + Must have a minimum of 1 year fiber optic or cable installation experience. + Must be able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures. + Must have a high School Diploma or G.E.D. + Must be able to work a very flexible schedule. + Must be able to work in a fast paced time sensitive environment + Must be able to handle multiple tasks and last-minute changes + Must have exceptional customer service experiences + Must be a team player. + Former supervisory experience a plus. + Valid driver's license with minimum of 2 years driving experience and a good driving record. Why work with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. Building stronger solutions together Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.