Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryUnder the supervision of the Health Information Management HIM Site Manager follows up on all activities of the local HIM departmentSupervise and maintains the daily activities of Regional operations which includes process and workflows quality assurance and improvement initiatives and supervision and competency of staff Teach and educate staff on new systems and monitor for same Local operations may include release of information scanning records and transcription services analysis of record completion and birth registryPosition ResponsibilitiesKey Areas of ResponsibilityAllocate work assignments to staff for each respective job function within HIMCoordinate daily work plan with HIM Site Manager and staff to ensure timely processing of work Communicates goals and objectives and effectively directs team to achieve desired outcomes Manages workflows to ensure maximum productivity and quality standardsCreates a supportive and positive environment for staff promoting motivation teamwork and high performance levels Establishes performance expectations of staff coaches develops and mentors by evaluating performance Schedules and conducts regular individual and team meetings for the purpose of disseminating information performance feedback and developmentPerforms Quality Assurance checks of work performed by ROI Scanning Analysis and Birth Registry Monitors medical record documentation quality and escalates issues appropriately Performs routine and ad HOC analyses audits reporting and workflow studies to ensure HIM operations optimizationAnalyzes and reports findings internally and externally to departments to ensure all HHC guidelines are followed appropriatelyCompletes monthly reports as needed or requested by HIM Site ManagerCollaborate with HIM Site Manager to create or revise standard work practices for all aspects of HIM Operations on an as needed basis Provides support to team projects and participates intra departmental projects Leads or serves on recurring workgroups special project and leadership meetingsMonitors and approves paid time off requests and time cardsPerforms other duties as assignedWorking RelationshipsmiddotJob Title of Individuals Reports ToHIM Site Managermiddot Workers Responsible Foro Direct Reports middotNature of SupervisionDay to day supervision of HIM staff and stand work within their region and facilitiesmiddotInternalDirect supervision of HIM staff Strong working relationships with medical staff unit and program managers quality management risk management and leadership teammiddotExternalStrong working relationships with external customers patients families legal representatives regulators surveyors attorneys etcWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryUnder the supervision of the Health Information Management HIM Site Manager follows up on all activities of the local HIM departmentSupervise and maintains the daily activities of Regional operations which includes process and workflows quality assurance and improvement initiatives and supervision and competency of staff Teach and educate staff on new systems and monitor for same Local operations may include release of information scanning records and transcription services analysis of record completion and birth registryPosition ResponsibilitiesKey Areas of ResponsibilityAllocate work assignments to staff for each respective job function within HIMCoordinate daily work plan with HIM Site Manager and staff to ensure timely processing of work Communicates goals and objectives and effectively directs team to achieve desired outcomes Manages workflows to ensure maximum productivity and quality standardsCreates a supportive and positive environment for staff promoting motivation teamwork and high performance levels Establishes performance expectations of staff coaches develops and mentors by evaluating performance Schedules and conducts regular individual and team meetings for the purpose of disseminating information performance feedback and developmentPerforms Quality Assurance checks of work performed by ROI Scanning Analysis and Birth Registry Monitors medical record documentation quality and escalates issues appropriately Performs routine and ad HOC analyses audits reporting and workflow studies to ensure HIM operations optimizationAnalyzes and reports findings internally and externally to departments to ensure all HHC guidelines are followed appropriatelyCompletes monthly reports as needed or requested by HIM Site ManagerCollaborate with HIM Site Manager to create or revise standard work practices for all aspects of HIM Operations on an as needed basis Provides support to team projects and participates intra departmental projects Leads or serves on recurring workgroups special project and leadership meetingsMonitors and approves paid time off requests and time cardsPerforms other duties as assignedWorking RelationshipsmiddotJob Title of Individuals Reports ToHIM Site Managermiddot Workers Responsible Foro Direct Reports middotNature of SupervisionDay to day supervision of HIM staff and stand work within their region and facilitiesmiddotInternalDirect supervision of HIM staff Strong working relationships with medical staff unit and program managers quality management risk management and leadership teammiddotExternalStrong working relationships with external customers patients families legal representatives regulators surveyors attorneys etcEducationmiddotMinimumoAssociatersquos degree in Health Information Management or enrolled in a Health Information Management programoIn lieu of HIM degree years of HIM Supervisory experiencemiddotPreferred Bachelorrsquos PreferredExperiencemiddotMinimumo years in Healthcare or HIM operationsoKnowledge of Joint Commission CMS and HIPPA guidelineso year experience using an electronic medical record EHR systemoProficiency using Microsoft office Word and Excel power pointoMedical TerminologymiddotPreferredo years in Healthcare or HIM operations with at least year supervisory experienceoComprehensive understanding of Joint Commission CMS and HIPPA guidelineso yearsrsquo experience using an electronic medical record EHR systemoPrevious Epic experienceLicensure Certification RegistrationmiddotPreferred RHIA RHIT preferredLanguage SkillsmiddotMust be able to speak read and write EnglishKnowledge Skills and Ability RequirementsmiddotStrong quantitative analytical and problem solving skills to make appropriate and timely decisionsmiddotExcellent organizational skills to balance multiple priorities of highly detailed informationmiddotSuperior communication and customer service skills to effectively communicate to all levels across the system internal and externalmiddotTime management skills to efficiently and effectively meet goals and objectivesmiddotAbility to adapt to a fast paced work environmentmiddotAbility to establish and maintain cooperative working relationships with other departments and sitesWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmomentEducationmiddotMinimumoAssociatersquos degree in Health Information Management or enrolled in a Health Information Management programoIn lieu of HIM degree years of HIM Supervisory experiencemiddotPreferred Bachelorrsquos PreferredExperiencemiddotMinimumo years in Healthcare or HIM operationsoKnowledge of Joint Commission CMS and HIPPA guidelineso year experience using an electronic medical record EHR systemoProficiency using Microsoft office Word and Excel power pointoMedical TerminologymiddotPreferredo years in Healthcare or HIM operations with at least year supervisory experienceoComprehensive understanding of Joint Commission CMS and HIPPA guidelineso yearsrsquo experience using an electronic medical record EHR systemoPrevious Epic experienceLicensure Certification RegistrationmiddotPreferred RHIA RHIT preferredLanguage SkillsmiddotMust be able to speak read and write EnglishKnowledge Skills and Ability RequirementsmiddotStrong quantitative analytical and problem solving skills to make appropriate and timely decisionsmiddotExcellent organizational skills to balance multiple priorities of highly detailed informationmiddotSuperior communication and customer service skills to effectively communicate to all levels across the system internal and externalmiddotTime management skills to efficiently and effectively meet goals and objectivesmiddotAbility to adapt to a fast paced work environmentmiddotAbility to establish and maintain cooperative working relationships with other departments and sitesWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmoment