Supervisor I, Delivery & Install

POSITION PROFILE

Responsible for the scheduling and delivery of equipment to customers in a timely manner. Supervises 10 or more delivery personnel and/or multiple delivery locations. Ensures DOT and state law compliance. Manage the processes, people and assets that are utilized in fulfilling customer orders for equipment including warehousing, delivery, and reverse logistics.

JOB DUTIES AND RESPONSIBILITIES

�               Trains delivery personnel in loading, unloading and installation of equipment.

�               Schedules and routes delivery trucks on a daily basis according to customer's request.

�               Communicates special needs and requests to delivery drivers.

�               Ensures equipment is configured according to the pick ticket/sales order.

�               Ensures all paperwork is processed accurately and completely.

�               Communicates issues to configuration center manager/ transportation manager

�               Ensures that the delivery fleet is safe to operate and is compliant with all DOT and state laws.

�               Maintains delivery vehicles and develops preventive maintenance schedule.

�               Schedules and communicates to third party delivery companies.

�               Ensures delivery times are met and correct equipment is shipped out.

�               Responsible for safe and proper loading/receipt of equipment being shipped to remote transfer center locations and/or configuration centers.

�               Assist with the creation of processes and procedures to ensure the success of the operation.

�               Works in conjunction with the inventory control manager to monitor the quality of inventory and assist in the maintenance of appropriate levels.

�               Performs and ensures performance evaluations are given on a timely basis.

�               Works closely with other functional areas to ensure external and internal customer needs are met.

�               Manages transfer center expenses and meets budget guidelines.

�               Establishes and tracks performance measurements for areas within the transfer center and manages to the appropriate metric requirements.

�               Responsible for the on-time delivery of equipment to customers.

�·         Identifies customer's needs and determines appropriate action; refers calls to appropriate party. Supports various multiple channels

�               May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.

�               Effectively recruits, interviews and selects staff. Coaches, mentors, provide advice and guidance to staff on employee development and performance-related matters.

�               Ensures the compliance of equipment inventory policies and procedures within the transfer centers.

�               Routinely demonstrates and creates a helpful and positive work culture.

�               Encourages and builds positive relationships and communicates effectively with all co- workers and outside vendors.

�               Conducts themselves at all times in accordance with Ricoh's code of ethics.

�               Performs other duties as assigned.

�               Limited scope of authority within pre-established specific policies, procedures and guidelines.

�               Incumbent actions may impact some adjacent units and immediate work unit.

QUALIFICATIONS (Education, Experience, and Certifications)

�               High school diploma or equivalent education is required.

�               Three to five years supervisory and management experience in the transportation/delivery industry are required.

�               General knowledge of computerized routing systems and handling hazardous material is required.

�               Good systems knowledge and computer skills are required.

�               Familiarity with local carrier routes and standard trucking industry practices and procedures is preferred.

�               Eligibility to drive a commercial vehicle according to FMCSR regulations is a plus.

KNOWLEDGE, SKILLS AND ABILITIES

�               Good systems knowledge and computer skills are required.

�               Familiarity with local carrier routes and standard trucking industry practices and procedures is preferred

�               Eligibility to drive a commercial vehicle according to FMCSR regulations General knowledge of computerized routing systems a plus

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

�               Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

�               Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction

�               prepare, provide and convey diversified information

�               Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.)

�               Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.