The Operation Supervisor leads iLIFE internal staff and ensures that all /iLIFE functions are managed for the benefit of all iLIFE customers. This would include but not limited to participants, vendors, clients, state programs, and employees.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES

Employee management: Supervise assigned staff members. Responsible for ensuring employees have appropriate training and other resources to perform their jobs successfully. Ensure staff is meeting individual and departmental productivity standards and manage substandard performance though improvement plans and disciplinary action when needed. Administer performance appraisals for direct reports, approve time off requests and timesheets Communicate and enforce Agency and iLIFE policies and procedures. Make appropriate adjustments an approvals to Paycom system for employee time management. Lead all Operational functions including but not limited to:Assigned projects and support initiatives. Be familiar and knowledgeable about DHS waiver and program certification requirements. Provide daily direction and communication to teams. Makes daily decisions and exceptions whether to approve or deny. Provide back up support to operational staff as needed to ensure deadlines are met. Responsible for auditing day-to-day functions as necessary Primary direct contact with DHS Finance Department. Actively works on DHS questions and or concerns regarding program. Lead involvement in monthly meetings with DHS regarding processing or paperwork issues as it related to HR processing and/or Plans. Primarily exercise discretion and independent judgment as it relates to payments, and processes. Involvement in monthly, quarterly, and annual reporting for clients Provide exemplary customer service to participants, participant’s employees, co-workers, vendors, and government agencies Provide excellent customer service to participants, participant’s employees, co-workers, vendors, and government agencies. Manages complaints and grievances along with troubleshoots exculpated issues. Conduct face to face interactions with participants, participant’s employees, and IRIS Consultants when necessary. Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Daily preparing accounting transactions and documents as needed. Cross train staff and provide support to Management. Provide direct support and back-up to management, leads, and other staff as needed.