**Supervisor-iLIFE Operations** **Job Details** **Job Location** iLIFE Main - Milwaukee, WI **Position Type** Full Time **Description** The Operation Supervisor leads iLIFE internal staff and ensures that all /iLIFE functions are managed for the benefit of all iLIFE customers. This would include but not limited to participants, vendors, clients, state programs, and employees. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Employee management: 2. Supervise assigned staff members. 3. Responsible for ensuring employees have appropriate training and other resources to perform their jobs successfully. 4. Ensure staff is meeting individual and departmental productivity standards and manage substandard performance though improvement plans and disciplinary action when needed. 5. Administer performance appraisals for direct reports, approve time off requests and timesheets 6. Communicate and enforce Agency and iLIFE policies and procedures. 7. Make appropriate adjustments an approvals to Paycom system for employee time management. 8. Lead all Operational functions including but not limited to:Assigned projects and support initiatives. 9. Be familiar and knowledgeable about DHS waiver and program certification requirements. 10. Provide daily direction and communication to teams. 11. Makes daily decisions and exceptions whether to approve or deny. 12. Provide back up support to operational staff as needed to ensure deadlines are met. Responsible for auditing day-to-day functions as necessary 13. Primary direct contact with DHS Finance Department. Actively works on DHS questions and or concerns regarding program. 14. Lead involvement in monthly meetings with DHS regarding processing or paperwork issues as it related to HR processing and/or Plans. 15. Primarily exercise discretion and independent judgment as it relates to payments, and processes. 16. Involvement in monthly, quarterly, and annual reporting for clients 17. Provide exemplary customer service to participants, participant’s employees, co-workers, vendors, and government agencies 18. Provide excellent customer service to participants, participant’s employees, co-workers, vendors, and government agencies. 19. Manages complaints and grievances along with troubleshoots exculpated issues. 20. Conduct face to face interactions with participants, participant’s employees, and IRIS Consultants when necessary. 21. Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure 22. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. 23. Daily preparing accounting transactions and documents as needed. 24. Cross train staff and provide support to Management. 25. Provide direct support and back-up to management, leads, and other staff as needed. **Qualifications** College degree or an equivalent combination of training and experience which will provide the necessary knowledge, skills and abilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate knowledge of PC software and ability to learn new software. Ability to direct the work of volunteer or temporaries as needed. Ability and desire to cross-train; learn the work of other departmental staff in an effort to provide an effective back up when needed. Maintain a high energy level that is focused on completing departmental and agency goals in a professional and timely manner. Possess the desire to learn and grow with the job, enhancing responsibility and skill to a higher level. _This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position._ _The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._ _CFI is an Equal Opportunity/Affirmative Action Employer and promotes a Drug Free Work Environment_