The Marsh Insurance Operations team is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.

We are seeking a talented individual to join our Service Center Operations team at Marsh. This role will be based in the Austin – Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Supervisor - Insurance Operations – Proof of Insurance Group

What can you expect?

As a part of our Center of Excellence, you will manage and lead a team of 8-10 Operations – Certificate Specialists to ensure that service-level agreements and business needs are met, while measuring and analyzing team productivity and prioritizing team workload to ensure a productive and engaged team

You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company

You will be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department

You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems

We will count on you to:

Provide day-to-day oversight and people management of a team of coordinators and specialists who are handling Certificates of Insurance, coaching team members to develop into successful, high performers

Manage client business relationships, lead discussions with clients and internal client teams to improve overall client experience, and collaborate directly with remote members of our client support team to provide excellent client service

Manage escalated calls, complaints, questions, and queries as necessary

Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and/or oversee the initiatives

What you need to have: 

At least 5 years of total work experience, with a minimum of 3 years of department management experience in an office environment

Understanding of Certificates of Insurance

Experience managing projects

Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook

What makes you stand out?

Bachelor’s degree preferred

5+ years of insurance experience

Commercial Property & Casualty experience a big plus

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.