Supervisor IT Business Applications Support - Palo Verde Nuclear Plant Apply now » Date: Jan 24, 2025 Location: TONOPAH, AZ, US, 85354 Company: APS Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary Supervisor IT Business Applications Support - Palo Verde Nuclear Plant Are you ready to make an impact by driving innovative IT solutions and supporting critical business applications? As the Supervisor of IT Business Applications Support at our Palo Verde Nuclear Plant, you will lead a dynamic team to deliver and maintain robust information and communication systems that enable operational success. What your day would be like: You are responsible for: + Team Leadership: Oversee day-to-day activities of a skilled IT team, ensuring effective delivery, maintenance, and support of business applications. + Business & IT Alignment: Analyze business and information needs to design, implement, and improve IT systems that enhance workflow and operational efficiency. + Solution Delivery: Configure, implement, maintain, test, and support business systems and IT solutions to meet organizational goals. + Process Optimization: Develop strategies to improve system performance and ensure the seamless integration of IT solutions into business processes. The kinds of people we want to talk to have done many of the following: + Leadership Skills: Proven experience leading IT teams with a focus on collaboration, innovation, and achieving results. + Technical Expertise: Knowledge of IT systems, business application support, and the ability to configure and optimize solutions. + Analytical Mindset: Strong problem-solving skills to analyze business needs and design IT solutions that drive efficiency. + Communication Proficiency: Excellent communication skills to collaborate with stakeholders and guide the team in delivering top-notch support. + Commitment to Excellence: A dedication to maintaining the reliability and quality of critical business systems. Take the lead in delivering IT solutions that power operational excellence. Apply now to join us as the Supervisor of IT Business Applications Support at Palo Verde Nuclear Plant! Minimum Requirements Supervisor IT Business Applications Support - Palo Verde Nuclear Plant + Bachelor's degree in Computer Science, Business or other job related field from an accredited college or university + PLUS eight (8) years progressively responsible directly related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure. + In lieu of Bachelor's degree, a combination of education and experience equaling 12 years is required. + Demonstrated leadership skills required. Preferred Special Skills, Knowledge or Qualifications: + Experience in the development, integration, and support of information and communication systems applications, distributed environments, distributed server architectures and cross platform interfaces. + Understanding of Network Model. Operator Training Simulator familiarity. + Real Time Contingency Analysis expertise. + Familiarity of FERC, NERC, and WECC regulations and Standards. + Ability to apply creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management. + Skilled in managing the execution of processes, projects and tactics within an organization. + Demonstrated high quality oral, written and presentation communication skills; interpersonal and people management skills; and demonstrated experience in project management. + Ability to respond promptly to customer needs and recognize the importance of customer focus and/or of serving the needs of the end user; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member. This is a condition of employment at PVNGS. Roles and Responsibilities defined in Policy 1503 and implementing policy guide are applicable to all PVNGS employees. Major Accountabilities 1) Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support business processes that conform to I/S guidelines and architectures. 2) Leads the team in the resolution of technical issues by identifying, recommending and implementing appropriate solutions. 3) Leads team to support integration of new and existing information and business systems through overall systems architecture. Balances preferred technical architecture and business requirements to provide effective solutions and ensuring customer support. 4) Manages work group costs within approved budget. Continually works to improve department work processes. 5) Supports unit level strategic plans that align with corporate and Information Technology plans. Supports client planning process and prioritization for systems technology implementation. 6) Assigns, directs, facilitates, reviews and approves unit work activities to ensure effectiveness and productivity of the work unit. Maintains knowledge and understanding of business processes. Leads work activities to meet client expectations. 7) Develops team and guides their efforts to continually improve the delivery of system solutions. Provides feedback, coaching and training and development opportunities to create a high performing team. 8) Provide technical expertise when dealing with complex support and project challenges 9) Serve as an escalated level of customer support in situations of high complexity or workload Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace. Hybrid Role: Employees in hybrid roles will work both in their home offices and alongside their colleagues at an APS facility or other work location for meaningful in person engagement. As of January 2025, hybrid-role employees will be asked to work about 40% of their time in person at an APS or other (non-home office) location. *Employees in Hybrid roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need. Any PVGS employee may be called upon for random Fitness For Duty Testing (FFD) during scheduled working hours. Employees must report to FFD at Palo Verde as soon as reasonably practicable, but no more than 120 minutes after being notified. Employees who are onsite when notified will have no more than 60 minutes to report after being notified.