Supervisor IT Network Engineering | Infrastructure-Palo Verde Apply now » Date: Jan 23, 2025 Location: TONOPAH, AZ, US, 85354 Company: APS Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary Supervisor IT Network Engineering | Infrastructure-Palo Verde Are you an experienced IT leader with a passion for network infrastructure? We’re seeking a Supervisor of IT Network Engineering to lead the deployment, configuration, maintenance, and monitoring of APS's communication networks, ensuring peak performance and reliability. You are responsible for: + Leading and mentoring a team of network engineers in deploying, configuring, and maintaining network infrastructure. + Overseeing the performance and availability of APS’s communication networks to support critical operations. + Ensuring network security, stability, and compliance with industry standards. + Driving continuous improvement and innovation in network operations. The kinds of people we want to talk to have done many of the following: + Led teams in managing large-scale network infrastructure projects. + Designed and maintained complex network systems for high availability and security. + Implemented proactive monitoring and troubleshooting for network performance. + Applied industry best practices to optimize network operations and minimize downtime. Lead the way in powering critical infrastructure. Apply now and make an impact with APS! Minimum Requirements Supervisor IT Network Engineering | Infrastructure-Palo Verde + Bachelors degree in Information Technology or related field + AND five (5) years prior relevant experience or equivalent combination of education and directly related experience plus demonstrated leadership skills. + Requires advanced knowledge of job area typically obtained through advanced education combined with experience Preferred Special Skills, Knowledge or Qualifications + Skilled in change management processes and Critical Infrastructure Protection (CIP) standards + Knowledge of business and industry needs, as well as the technical demands; network design, installation, maintenance and operations; extensive knowledge of internet, computer, routers, switches, firewall, etc.; IT security; hardware and software for firewalls; firewall installation, configuration and maintenance; various computer software applications, computer/networking hardware, standard operating systems and any other computer-related technologies such as wireless, MPLS, network automation, cloud and call center. + Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization resolving incidents/problems efficiently and effectively. + Demonstrated practice of management approaches such as work scheduling, coaching, tactics, and process execution. + Ability to respond promptly to customer needs and recognize the importance of customer focus and/or of serving the needs of the end user; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality + Applying creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management Nuclear requirement + Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member. + Any PVNGS employee may be called upon to support a refueling or short-notice outage. + This includes line roles and responsibilities as necessary to execute outage activities. + These are a condition of employment at PVNGS. Major Accountabilities 1. Supervise staff in performance of network design, installation, maintenance and operations functions. Defines short-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the organization 2. Oversee enterprise network planning, high-level troubleshooting, security and network system administration 3. Mentors technical staff on design, implementation and execution of network solutions. Mentors, trains and develops technical staff in routers, switches, firewalls, load balancers, wireless technologies. 4. Manages staff to develop and maintain department hardware, software and configuration standards 5. Oversee the testing of network systems. Tests and develops guidelines for implementation 6. Conducts infrastructure planning and development activities 7. Report on staffing, service delivery, product development and delivery, uptime, and other metrics. 8. Develop and manage department budget. 9. Evaluates and reports on new network technologies to enhance capabilities of the network. 10. Oversee new or updated equipment installations to drive down cost, improve efficiency and align with future network systems requirements 11. Serves as a client advocate by meeting with customers and develop relationships to improve overall customer satisfaction 12. Stays current on the Critical Information Protection (CIP) standards and ensures staff is adhering to all standards 13. Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the unit. Coaches team members on performance, completes employee performance evaluations and recommends pay actions. Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws. Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. *Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). *Working from a home office requires adequate technology and an appropriate ergonomic set up. *Role types are subject to change based on business need. Any PVGS employee may be called upon for random Fitness For Duty Testing (FFD) during scheduled working hours. Employees must report to FFD at Palo Verde as soon as reasonably practicable, but no more than 120 minutes after being notified. Employees who are onsite when notified will have no more than 60 minutes to report after being notified.