Major Responsibilities:Assumes responsibility for the day-to-day operations of the Client Services department, including providing work direction, expertise, and guidance to the staff. Serves as the primary communication link between the department and the manager.Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.Coordinates orientation, training, and competency testing of staff and/or studentsServes as a technical resource for staff and Pathologists as they pertain to the laboratory system, and serves as a resource for hospital, clinic and outreach staff regarding laboratory process issues.Serves as a resource for all pre and post analytical testing processes and is responsible for staff training on these processes.Evaluates technical results and other information for the purpose of testing and validation of lab to client electronic medical record systems, chart review, quality monitoring, and trouble-shooting.Assists the manager in the development, implementation, and improvement of department policies, procedures, and processes.Complies with the Aurora Consolidated Labs (ACL) Quality Plan by implementing and monitoring quality indicators. Reviews laboratory results for quality, accuracy and validity. Documents and implements corrective action as appropriate.Establishes, maintains and reviews the preventive maintenance of all Call Center equipment and directs corrective action. Maintains current knowledge of the integrated computer systems as they relate to the laboratory.Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.
Licensure, Registration, and/or Certification Required:Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), or Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC).
Education Required:Bachelor's Degree (or equivalent knowledge) in Clinical Laboratory Sciences.
Experience Required:Typically requires 3 years of experience in clinical laboratory testing and providing laboratory services, with experience as a lead or senior level staff.
Knowledge, Skills & Abilities Required:Leadership experience should include coordination of staff, scheduling and workflow, and multiple laboratory functions. Must have familiarity with supply ordering and inventory practices.Excellent verbal, written and interpersonal communication skills.Must be able to multi-task many projects simultaneously.Must possess excellent customer service skills.Must have technical knowledge of the laboratory areas, and processes and procedures of a laboratory system.Proficient computer skills including experience using Microsoft Office applications.
Physical Requirements and Working Conditions:Operates all equipment necessary to perform the job.Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.Must be able to sit, stand and walk for the majority of the workday. May be exposed to mechanical, electrical, chemical, and/or infectious agents. Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.Must be able to handle stressful situations in a calm and professional manner.May be required to travel, therefore may be exposed to inclement weather and adverse road conditions.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.