Position Highlights:

Position: Supervisor, Laboratory Support Services (3010285E)Location: Northwest Community Hospital    Full Time/Part Time: Full TimeHours: 8:00-4:30PM

What you will need:

License: Not applicableEducation: Associate or Bachelor’s degree in biological science or medical technology, business management or computer science preferred.Certification: Not applicableExperience: Minimum of three years of experience in direct customer service required; three years of applicable healthcare experience required.  Knowledge of medical terminology/insurance billing required.Skills: Outgoing, compassionate personality.  Good communication and organizational skills and the ability to multi-task and prioritize workloads.  Able to be self-motivated and work independently and cooperatively as a strong team player.  Moderate computer and excellent customer service skills.

What you will do:

Personnel Management Duties:  Participates in hiring process.  Supports training of staff.  Performs annual competency assessments and monitors staffs logs and reports and other methods at least annually.  Performs probationary and annual performance reviews.  Participates in employee coaching and performance improvement plans / corrective actions.  Identifies training needs of employees.  Provides in-service training and education as required.  Schedules staff to insure adequate staffing. Monitor time and attendance of staff.  Assists in the new policies, procedures and processes.  Holds and documents regular staff meetings. 

Client Services/Support Duties: Ensures that NCL client work is registered accordingly. Provides proper follow-up with clients as required.  Ensures compliance is it relates to billing practices and following state and federal regulations.  Supervises team to ensure compliance.

Quality Assurance: Track and report issues to leadership.  Identify areas for improvement. Prepare and provide necessary PI data to Lab Quality.  Monitor compliance within the areas of oversight.

Specimen Processing: Serves as technical liaison for inquiries regarding specimen type and stability.  Performs investigates and provides follow-up regarding specimen issues.  Reviews orders from previous day to ensure accuracy and takes timely actions as required.  Ensures that specimens are properly processed, prepared, stored and shipped to ensure specimen integrity.  Ensures that specimens shipped follow all state and federal regulations.  Supervises order entries of manual requisitions and/or results into the respective Laboratory information system ensuring accurate and timely posting into the patient's chart.