Job Summary Responsible for providing department leadership and daily support to maintain ongoing quality, productivity, and efficiency levels in the business office with continued focus on improvement of departmental planning, processes, training, trend analysis and evaluation of performance. Continue to be a steward of Novant’s vision to create the most remarkable patient experience, in every dimension, every time, and understand how the Patient Financial Services department contributes to this vision. Identify and communicate issues, backlogs, or opportunities that will directly impact revenue and patient satisfaction. Portray strong leadership and motivational skills to guide the team to optimal performance. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications + Education: High School Diploma or GED, required. 2 Year Associate Degree, preferred. + Experience: 2 Years Revenue Cycle, Customer Service or related experience medical revenue cycle operations, required. 3 Years Revenue Cycle, Customer Service or related experience medical revenue cycle operations, preferred. Previous supervisory or leadership experience, preferred. + Licensure/Certification: Ability to successfully complete Epic training for Resolute professional billing, required. Coding Certification – CPC, RHIT or RHIA, preferred. + Additional skills required: + Additional skills required: Knowledge of regulatory/governing and multi-payer standards, policies, and procedures as applied to medical office billing as well as patient and/or Insurance collection methods and procedures. + Knowledge of/or ability to learn capitated insurance plans and coordination of medical insurance benefit requirements. + Required computer/information systems; Epic (or comparable medical office billing system), Microsoft Office, and Payment Reconciliation Tool. + Knowledge of or ability to learn cash control policies and procedures. + Ability to learn to develop job descriptions, develop learning plans, give and receive feedback, assist with supporting and coaching staff, and ensure appropriate staffing needs through scheduling. + Understanding the importance of customer feedback and its impact on core processes. + Ability to delegate, team build, make decisions, manage and resolve conflict. + Excellent verbal and written communication skills that is sensitive to diversities among age groups, cultures, and educational levels. Identify and communicate issues, backlogs, and/or opportunities that will directly impact revenue and patient satisfaction. + Portray string leadership and motivational skills to guide the team to optimal performance. + Maintain high team member satisfaction. Ability to drive/travel to multiple locations/facilities as needed. + Work directly with other department Supervisors and payers to resolve open issues, improve processes and overall revenue cycle performance. + Maintain ongoing education and training in coordination with all state and federal regulations and Novant policies and procedures; maintains that all team members are adequately trained and educated according to Novant policies and procedures. + Research and develop recommendations to maximize financial gain, and streamline day-to-day operations to improve financial trends. + Ability to successfully complete & pass Epic training for Resolute professional billing. + Computer literate with demonstrated expertise with Microsoft Office products. Demonstrates excellent verbal, interpersonal and written communication skills with all levels of the organization. Ability to work effectively in a diverse work group. + Ability to effectively train new and existing team members + Ability to design, analyze and implement processes surrounding biling, third party relationships, compliance, collections and other financial functions to ensure effective and efficient operations. + Additional Skills/Requirements (preferred): + Operationally understand and navigate the Epic system. + Coding knowledge (CPT, HCPCS, ICD10). + Medical Terminology. + Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits. Job Opening ID 55192