Job Description APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible. The Office of Fiscal Operations is DSS/HRA/DHS’s primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable, Revenue and Reimbursement, and Disbursement & Grant Accounting. The Finance Office/ Bureau of Reconciliation is requesting approval to fill one (1) Principal Administrative Associate III. The selected candidate will function as the Supervisor of Check Research and Investigation Unit, who will: - Analyze large volumes of data to identify patterns, trends, and anomalies that may indicate fraudulent activities by conducting systematic investigations with Bank of America to verify the authenticity of the transactions or initiate fraud inquiries if needed. - Liaise with other departments in DSS to continue to further enhance and foster methods of fraud prevention and prepare weekly reports detailing the results from the investigations and actions, which are shared with the associated Program Directors and Deputy Commissioners. - Manage the BORAC Check Research and Investigation mailbox and answers calls to ensure emails and telephone requests are received, distributed, and processed in a timely manner. - Assist clients in completing W-146Y (Landlord Request for Replacement of Direct Vendor Payment) and W-147Y (Affidavit of Improper Negotiation of Cash Assistance Check) forms, while maintaining client records by regularly updating pertinent case information. All correspondence and inquiries are recorded and revised in a digital and hardcopy file. - Be responsible for consistently examining the Unit’s models and devising methods of enhancing current procedures while ensuring the Unit receives proper guidance to effectively implement them. - During instances where BORAC receives a high volume of requests, the candidate will assist appropriate staff as needed. This includes, but not limited to: Manually entering, updating, retrieving check information, and performing stop payments in the multiple agency’s electronic check application and information storage systems, producing several monthly statistical reports for various accounts by summarizing cases, and typing correspondence, documents and other written material following the BORAC’s specified format. - The candidate must be proficient in the following applications: - Check Reconciliation and Tracking System (CRTS) - Check Replacement System (CRS) - Check Replacement Unit System (CRU) - Finance Office Check Imaging System (FOCIS) - Forgery Tracking Unit System (FTU) - Stop Payment System (SPS) - Welfare Management System (WMS) Work Schedule: Monday to Friday 9 am to 5 pm. Work Location: 4 World Trade Center Qualifications 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.