Job Overview:

This position provides leadership and supervision for phlebotomists stationed in hospitals, physician's offices, at draw sites, and/or working at health fairs. This position hires, schedules, trains, provides performance counseling and appraisals, and terminates. This position uses a team approach to work with the Lab's managers and supervisors as well as other departments to develop processes and procedures, to establish efficient workflow and use of resources, to resolve issues, to promote a high level of employee morale, and to ensure a high level of satisfaction with TriHealth's lab services. This position reviews the work of the phlebotomists to ensure accuracy and quality and to ensure employee adherence to all rules, regulations, standards, and policies, including CAP, OSHA, JCAHO, HIPPA, and other regulatory agencies as well as TriHealth's Corporate Compliance Plan.

Job Requirements:

Graduate of an approved technical, professional, or vocational program in Allied Health 
Medical technology with training in phlebotomy and management knowledge
Certified Phlebotomist 
Drivers License
Phlebotomy and specimen collection techniques for all age groups -- adult, geriatric, and pediatric 
Laboratory terminology 
Data entry 
Strong leadership 
Customer service and verbal and written communication skills
3-4 years experience Technical Allied Health 

Job Responsibilities:

Hires, orients, schedules, trains, and supervises off-site phlebotomy staff. Edits and approves employee time records. Conducts annual performance appraisals. Provides employee recognition.
Reviews staff’s work for accuracy. Troubleshoots, resolves, and documents issues. Provides performance counseling.
Conducts competency testing. Prepares QA reports. Uses a team approach with management to recommend/implement process improvements. Writes and maintains procedures. Helps staff adapt positively to changes.
Schedules staff to ensure phlebotomy services are delivered at all times. Remains available by cell phone 24/7 to accept calls from phlebotomists who are unable to report for work due to illness, etc. Arranges for coverage.
Determines phlebotomy needs and arranges for staffing. Organizes supplies and requisitions. Ensures that phlebotomists arrive on time. Communicates tests and anticipated volumes to lab sections.
Conducts activities and maintains procedures and records required for fire drills, emergency evacuation, disaster drills, biohazardous waste removal, and other requirements to meet The Joint Commission (TJC) standards.

Other Job-Related Information:

Direct Report FTEs = 30-39

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs - Occasionally
Lifting 11-50 Lbs - Occasionally
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results: 

Achievement of Annual Pillar Goals: 
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance 

Leadership Competencies: 
TriHealth Way of Leading 
TriHealth Way of Serving 
Transformation Change 
Drive for Results 
Build Organizational Talent

Leadership Tactics: 
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. 
Regularly Round on Team Members, using questions from the rounding log. 
- 25 or fewer team members = monthly 
- 26-50 team members = every other month 
- 51+ (and optional team members) = quarterly 

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. 

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). 

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.