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Oversees the entire Personal Care Center operation and team members. The Supervisor is responsible for planning and directing the activities of the Personal Care Center associates and resources to optimize client family satisfaction, resource utilization and cost containment within given limits.

Supervising Personal Care Center

Ensures all policies and procedures are closely followed to ensure proper compliance in every area of the Personal Care Center’s operations including embalming, transporting, removals, dispatching and other activities; maintain 100% compliance in all areas.Assists PCC staff and/or completes any preparation in its entirety.Monitor the operation and proper function of the crematory equipment and machinery by regular inspection and advise the Crematory Manager when repair or replacement is necessary.Directs and oversees daily schedules and prioritization of work, achieving 100% met commitments to funeral homes, cemeteries, crematories and other external customers.Proactively communicates and acts as a liaison between the Manager, staff and other location staff regarding issues, concerns and opportunities to improve process and efficiencies.Drives performance improvement in JD powers results for appearance of the deceased. Meets and exceeds client expectations.Recognizes and celebrates individual achievements and team successes.Orders, inventories and manages supplies and other merchandise.Acts as the Personal Care Center Manager when the Manager is not present at the location.

Training and Quality Control

Assists in training policies, procedures and standards for multiple roles.Executes and participates in various training activities.Ensures PCC staff maintains compliance with company compliance coursework.Maintains a safe working environment by training the staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines.Ensures cases are managed in daily operations properly (location specific).

Preparation Room Maintenance

Assists with maintenance of preparation room and the facility.Communicates equipment, supply or other inventory needs to Manager.Cleans soiled equipment and hazardous material spills.Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets.

EDUCATION/Experience/MINIMUM Requirements

Education:

State specific required diploma or accreditations

Certification/License:

Holds and maintains any State specific licensing and/or certificationsValid State Driver’s License

Experience:

Five (5) years of funeral home, care center and/or decedent care preparation

Knowledge, Skills & Abilities:

Demonstrates a high level of skill, personal attributes and abilities required for recognition by both peers and managementSets the standards for quality, teamwork, and productivity required for a high volume Personal Care CenterKnowledge of computers and some software including MS Office products requiredAbility to work individually and as a teamAbility to prioritize and organize effectively with a keen sense to detailHigh level of compassion and integrityEffective communication, training  and problem solving skillsStrong written and oral communication

Work Conditions 

Work Environment

When considering the work environment associated with this job, the following factors may apply:

Work indoors and outdoors during all seasons and weather conditionsLimited amount of local and/or multiple location traveling requiredWhen not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.

Work Postures

When considering the work postures associated with this job, the following factors may apply:

Frequent, continuous periods of time standing, up 8 hours per daySitting continuously for many hours per day, up to 6 hours per dayKneeling, reaching and bending to move and arrange materialsClimbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

Physical effort requiring manual dexterity is requiredCarrying and/or lifting materials up to 100 pounds with assistancePushing or pulling up to 300 pounds on a wheeled table or stretcherWork Hours

When considering the work hours associated with this job, the following factors may apply:

Working beyond “standard” hours as the need arises

Postal Code: 78212

Category (Portal Searching): Operations

Job Location: US-TX - San Antonio