Leads the assigned site to maintain a secure environment to protect people, information, and property. Proactively identifies and resolves potentially harmful, dangerous, or unsafe situations or risks. Provides operational leadership and ensures that all services meet Security and Public Safety Department standards.

Major Responsibilities:

Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations.

Oversees performance of the site’s routine and emergency responsibilities. Collaborates with staff, leadership, and other departments to accomplish organizational goals, resolve security concerns, share information, monitor customer satisfaction, and provide education and training.

Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms work documentation in the electronic record. Approves incident reports. Conducts site briefings to ensure accurate communication and handoff.

Coordinates emergency response planning and practice with other Departments and Units. Ensures that after action reviews accomplished and documented.

Provides liaison with community police, fire, and government officials.  Conducts major investigations relative to accidents, thefts, injuries, and other incidents.  Conducts investigation/reviews of situations that require a threat assessment.

Performs administrative requirements. Responsible for KRA results; provides input to and implements the budget, administers policies and procedures, conducts inspections and audits to identify vulnerabilities and hazards; corrects deficiencies identified by third party inspections, audits, and regulatory surveys; meets state and federal compliance regulations (e.g., DNV, Environment of Care chapter of the Joint Commission on Accreditation of Health Care Organizations, CMS, OSHA, etc.).

Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.

Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration and/or Certification Required:

Supervisory Officer Certification (CHSS) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.  Recertification is not required.

A valid driver’s license issued by the Division of Motor Vehicle.  

Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).

Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.

Education Required:

Associate's degree in criminal justice or related field is required or obtained within an approved and agreed upon timeframe.

Experience Required:

Typically requires 5 years of experience in hospital security experience, security experience, law enforcement, and/or military, three of which must have been as an assigned leader and including experiences dealing with emergent situations and identifying and resolving complex issues that pose a potential risk.  

Knowledge, Skills & Abilities Required:

Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course.

Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.

Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.

Demonstrated ability in verbal and written communications.

“Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.  Teammates already employed in Public Safety Officer position prior to “7-28-24” will have 18 months to comply.”

Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).

Ability to work a flexible scheduling including off-shifts, weekends, and holiday, as necessary.

Must have the ability to interact appropriately with all team members, patients and visitors, especially under difficult circumstances

Physical Requirements and Working Conditions:

Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force. Must possess the hand strength, dexterity, and ability to safely operate a firearm.  Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices.

Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.

May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.

Operates all equipment necessary to perform the job.

Frequent exposure to aggressive behavior and emotionally charged situations.

Must be able to handle personal stress and possible violence.

Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist nursing staff with lifting patients of all sizes.  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.