Job Purpose: The Quality Supervisor oversees the members of the iLIFE Quality team and supports the Quality Manager in developing and monitoring quality processes and improvement initiatives to ensure compliance with contract requirements and to optimize team performance. This role works closely with leaders from other iLIFE departments to ensure effective cross-departmental collaboration in order to meet deliverables.
Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Supervises the daily activities, coordinates resources, and sets priorities for the team to ensure task completion. Coaches the members of the Quality Team through regular one-on-one meetings, performance management, and supporting opportunities for professional development. Ensures that Quality Team staff are appropriately cross-trained to ensure continuation of duties. Reports to the Quality Manager on team productivity using key performance indicators and the status of current quality improvement efforts. Escalates situations timely to the Quality Manager and other iLIFE leadership when appropriate. Partners with iLIFE and CFI leadership to achieve strategic priorities by promoting principles and practices that improve quality, build client trust, and improve operational performance. Supports the Quality Manager in developing and implementing quality change initiatives and events such as audits, quality management plans, performance improvement projects, Kaizen events, and issues resolution through root cause analysis. Builds a constructive working relationship with iLIFE staff and leadership, CFI partners, and external stakeholders. Leads or assists with special assignments and projects, which could be initiated internally by iLIFE or CFI, or externally by a funding partner such as DHS. Understands supported roles to find or provide assistance when needed Performs special assignments and or projects as assigned

Supervisory Responsibilities:

Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves the accurate report of time. Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business.