The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Race and Sports Shift Supervisor is responsible for managing the daily operations of the Race and Sports Book during their shift or when the Race and Sports Book Shift Manager is unavailable. This role ensures all activities are conducted in alignment with departmental and property policies, practices, and procedures.

THE DAY-TO-DAY:

Leadership & Training: Opportunities to assist, train, and lead Race and Sports Mutuel Clerks, fostering skill development and teamwork.

Guest Services Approvals: Authorization to approve complimentary items and over-limit wagers for valued guests.

Shift Close-Out Procedures: Ensure writers are properly closed out at shift end, with secure transfer of funds to the main cage.

BetMGM Mobile Enrollment: Facilitate mobile enrollment for BetMGM, enhancing customer convenience.

Customer Guidance: Provide clear explanations of betting lines and odds, ensuring customers are well-informed.

Departmental Support: Perform all duties necessary to contribute to the success of the department.

Disciplinary Actions: Issue disciplinary measures as directed by the Sports Book Manager or Director.

Additional Duties: Perform other job-related duties as requested.

THE IDEAL CANDIDATE:

Education: High School Diploma, GED, or equivalent required.

Experience: Minimum of 2 years of relevant experience, preferably within a resort setting.

Availability: Flexibility to work varied shifts, including weekends and holidays.

Customer Service Excellence: Demonstrates a strong commitment to providing exceptional customer service, with the ability to effectively address guest needs and enhance their experience.

Proactive Leadership: Leads by example, proactively supporting team members and promoting a positive, collaborative work environment.

Clear Communication: Communicates clearly and professionally with both guests and team members, ensuring smooth operations and guest satisfaction.

Problem Solving: Skilled at quickly assessing and resolving guest or team-related issues, maintaining a calm and professional demeanor in high-pressure situations.

Commitment to Team Development: Invested in developing team members through mentorship and coaching, fostering a supportive and high-performing team.

THE PERKS & BENEFITS:

Wellness Incentives: Programs designed to support your physical and mental health.

Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.

Free Meals: Complimentary meals provided in our employee dining room.

Free Parking: Parking available at no cost, both on and off shift.

Health & Income Protection: Access to health and income protection benefits for eligible employees.

Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17134

Are you ready to JOIN THE SHOW? Apply today!