Job Description

Resort Administration Supervisor

Salary £24,654pa  39 hours per week

Are you an ambitious professional looking to take your career to the next level in a world-class resort setting? Hilton Grand Vacations in Ballater, Scotland, is seeking an outstanding Resort Administration Supervisor to join our dynamic team. This role offers a fantastic opportunity to ensure flawless operations and deliver outstanding service to our guests.

Job Responsibilities

As a Resort Administration Supervisor, you will:

Ensure all pre-arrival information is produced and distributed to guests and relevant departments, strictly adhering to brand standards. Support the promotion of activities and events targeting time ownership guests. Respond to and analyze guest responses received through SALT surveys, ensuring we continuously improve our services. Ensure the posting of weekly miscellaneous revenues, such as grocery packs. Maintain daily communication with maintenance and housekeeping departments in the absence of the Resort Administration Manager. Align with the purchase order procedure, ensuring deliveries are checked upon receipt and discrepancies are addressed. Assist with the maintenance of lead management processes, such as address changes. Liaise with owners’ debtors in accordance with current guidelines. Report any defects, damage, or hazards in the working environment. Carry out all duties in a safe manner, ensuring the health, safety, and welfare of yourself, other staff members, guests, and other persons on the premises. Respond to customer problems and ensure a high standard of service is delivered in a friendly and personalized manner. Ensure outstanding Customer Relations/Customer Service within the Front Office. Be available outside normal working hours to handle any unusual reservation situations that may arise. Have knowledge of legislation relating to guests, including the Hotel Proprietors Act. Be fully conversant with the resort fire and evacuation procedures, your role as a fire coordinator, the resort security procedures, and the Company’s purchasing procedures. Ensure all reservation systems are kept fully up to date and communicate any last-minute changes with all affected departments. Improve rental revenues and ensure relevant reports are produced and circulated. Liaise with the Finance department to ensure weekly and monthly reports are prepared and presented. Ensure all department colleagues are aware of revenue targets and are kept informed of performance results.