Supervisor Retail Food Services     

Job Code: 29207    

Position Summary

Provides leadership and management of retail food service operations including oversight of guest relations associates and barista staff across multiple coffee stand locations. Displays customer service skills, achieves excellence in food service sales, costs and profit enhancements. Organizes, directs and schedules staff with a wide range of Food Service activities to accomplish the customer experience goals and objectives of the organization. Communicates effectively with other leaders to achieve retail, scheduling, and production requirements.

 

Responsibilities:

•    Follows and enforces system wide safety and service standards, ensures policies are followed

•    Functions as system administrator for the point of sale software, maintains retail equipment including espresso machines, responsible for other equipment applicable to the retail setting

•    Initiates quality projects on an ongoing basis to improve customer and employee experience 

•    Responsible for the efficient operation, cleanliness, and organization of the café retail area and coffee stands. Reviews and manages inventory for retail and coffee stands 

•    Ensures hospitality staff members follow hospital policy and procedures designed to promote patient safety and reduce health care related injuries

•    Responsible for ensuring staff follow the proper guidelines for body mechanics, hazardous materials and standard precautions to avoid personnel accidents and injuries

•    Manages all activities related to production, sanitation and/or patient meal services in the absence of other departmental management

•    Travels by personal vehicle (with mileage reimbursement in alignment with current KH policy) to assigned coffee stand locations

•    Performs other related duties as assigned

•    Familiar with standard concepts, practices, and procedures within the field 

•    Relies on experience and judgment to plan and accomplish goals

•    Regular and predictable attendance is an essential job function

•    Competent to meet age specific needs of the unit assigned

 

Requirements and Minimum Qualifications

•    Associate degree required; 2 years’ related experience may be accepted in lieu of degree

•    Bachelor's degree in culinary arts, food services technology management, hospitality services, or other related field preferred

•    3 years’ progressive food experience required in addition to education requirement

•    2 years’ leadership experience in retail food services preferred

•    Prior experience overseeing operations of multiple locations preferred

•    Driving record will be checked upon hire and annually for travel to offsite coffee stand locations

 

Working Conditions

•    Must be able to lift and move up to 25 lbs

•    Must be able to maintain a standing and/or sitting position 

•    Typical equipment used in an office job

•    Must be able to stoop, crouch or bend

•    Travel required on a regular basis to assigned work sites

 

About Kootenai Health:  

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.  

As your next employer, we are excited to offer you:  

Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.    Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it   Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.    Competitive salaries with night, weekend, and PRN shift differentials   An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching    Employees receive discounts at The Wellness Bar, PEAK Fitness, and more   Robust and interactive employee referral program   And much more  

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!   

Apply today! Please contact the HR Front Desk at 208-625-4620 or email Lindsay Buchanan at lbuchanan@kh.org with any questions.   

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.