Summary:

The focus of this position is to assist the sales and account teams by facilitating operational management and sales growth through the equipment buying program and maintenance support. The individual in this role will supervise buying program and maintenance support personnel and develop and manage special projects and programs in support of customer and sales initiatives. This position will also represent the sales and account management channel in company initiatives and rollouts, i.e. SAP, Salesforce, ServiceNow, Sunoconet and other projects to ensure sales and account interests are represented.

Essential Duties and Responsibilities:

 

General Responsibilities Manage service delivery strategy and associated workflows and business processes for equipment buying program and work order invoicing. Collaborate with project managers to determine monthly capital and expense spend. Ensure timely and accurate information in Salesforce, SAP, and ServiceNow for customer and asset data, equipment capital forecast, and purchase order materials. Manage vendor relations and pricing of equipment.  Distribute pricing and product updates as needed to both customers and sales and account staff.  Interface with external vendors, i.e. Wayne, Gilbarco, Verifone, etc. to resolve issues and stay apprised of latest product offerings and applications. Assist vendors and develop training materials for submission of work order and purchase order invoicing. Work with procurement to negotiate equipment prices and special promotions to align with company goals and initiatives. Act as gatekeeper to manage and approve customer facing messages on Sunoconet portal in cooperation with Account Management and Customer Solutions.  Ensure communications are professional and properly prioritized. Supervisory Currently 5 employees or contractors, subject to change as department is properly sized for sales growth volume and expansion of buying program. Supervise staff, develop and refine business processes and associated systems to achieve most efficient processes. Equipment buying staff responsibilities include receiving and assisting field team and customers with dispenser and other retail equipment orders, creating purchase orders, confirming vendor receipt, tracking and communicating status and rebilling customers or capital projects. Oversee ordering and rebilling to keep the accounting in proper balance, understands how to correct order/billing mistakes and quickly resolve so the customer, vendor, and Sunoco are not adversely impacted. Maintenance support staff are responsible for accurately vetting and processing work order submissions from vendors, updating asset data, responding to vendor and customer invoice inquiries, and setting up capital projects in SAP for construction and maintenance teams. Provide performance metrics for equipment and maintenance processes including quantity of purchase and work orders, time duration to successful submission to SAP or ServiceNow, and duration for shipping equipment and billing. Takes corrective actions where goals and objectives are not being met and establishes policies and procedures to address same. Special Projects Develop and lead department specific projects and programs as needed in support of current customers and sales and account team initiatives.

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

 

Bachelors Degree in Business/Marketing 8+ years industry or relevant work experience Proven interpersonal communication skills, ability to prioritize tasks and organize work Solid understanding of financial and accounting basics Experience developing and administering repeatable business processes Project management experience Supervisory experience

Preferred Qualifications:

 

Strong computer skills, specifically M.S. Excel, TM1, SAP, ServiceNow, Salesforce and Smartsheet

Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

 

Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.