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Job Summary

The Supervisor will act as lead over several Sensitive Compartmented Information Facility (SCIF) components: SCIF Service, Registry, Workforce Support Center, Visitor Control Center, Conference Center, and Escort Service. Will serve as the POC regarding SCI classified shipments through the DOD courier system; provide guidance and assistance to all organizations regarding shipment of classified material in accordance with the guidance provided by the National Geospatial Intelligence Agency (NGA) Site Security office.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Responsible for managing, supervising personnel, and accurately meeting contract performance requirements for contracted security functions, for example, Workforce Support Center, Visitor Control, Conference Center, Registry, Security Escorts, and Sensitive Compartment Information Facility Representative.

Manages one or more of the following:  production of Common Access Cards, Receiving/shipping Classified Materials, and Coordinates escort assignments.  

Plan and assign work to be accomplished by subordinates based on difficulty of assignments and capabilities of employees; set and adjust short-term priorities; prepare schedules for completion of work; reconcile assigned work to actual performance; monitor and submit reports on performance.

Establish a daily, weekly, and monthly battle rhythm for their operations and ensure goals, deadlines and performance standards are met.

Assess work performance; create metrics; perform quality control inspections; develop performance standards; follow administrative guidelines; and find ways to improve production, efficiency, or increase the quality of the work directed.

Additional Responsibilities

Security subject matter expert; communicates in person, in writing and verbally with other managers  and supervisors, contracting officer representatives, other government customers, recommends and implements solutions.

Evaluates work performance of subordinates; trains; and gives advice, counsel, or instruction to employees on both work and administrative matters.

Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignments.

Ensures compliance with SSI guidelines and directives. Identifies employee developmental and training needs; provides or arranges for needed development and training.

Develops safety and job skills training materials and trains personnel. Ensures and enforce compliance with all SSI and Government security, quality control, safety/PPE,  training requirements; and COVID-19 mitigation efforts

Provides workers proper equipment and resources to ensure operations run smoothly and safely.

Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands; recommends other action in more serious cases.

Perform other related responsibilities as assigned. 

Qualifications: Education, Experience, and Certification(s)

High school diploma or state certified equivalent required.

Five years of security operations experience required.

One year of supervisory experience required.

Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required. 

Knowledge, Skills, and Abilities

Customer service oriented and be able to work efficiently in a fast-paced environment.

Work well independently and as a contributing member of a team High level of integrity and personal accountability.

Ability to follow directions.

Ability to read and comprehend simple instructions, short correspondences, memos, labels, and numbers.

Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization.

Excellent customer service skills, verbal and written skills and ability to accept and follow directions.

Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook).

Ability to multi-task, organize, prioritize, and meet deadlines on a daily basis. 

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Health coverage for you and your family through Medical, Dental, and Vision plans.

Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

 Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. 

To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information