Description Position at Michigan CAT

Objective

This position will direct and supervise the shop and/or field functions of the relative location.  This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

Responsibilities

Primary Responsibilities:

Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functionsEnsure the shop produces high quality, efficient repairs and customer serviceManage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses  Supervise, coach, train, discipline, and lead the shop’s staffInvestigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as neededMonitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative locationEnsures all facilities and equipment are is in excellent, safe operating conditionMaintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar

 

Occasional/Other Responsibilities:

Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employeesRecruit to fill any new or open positions for the shopDevelop new opportunities for increased revenue and expanded customer baseQualifications

Required:

High School Diploma or GEDMinimum of 3 years of experience with diesel technologyMinimum of 2 years of experience in customer service or a related field

Preferred

Associates or Bachelor’s Degree Preferred in related technical field5 years or more of experience with Caterpillar technology3 years or more of experience in supervising staff in customer service field

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

 

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)