At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Full Time - Days 40 hours **Summary:** Supervises and directs the daily operations of Telecommunications for Mercy Health Anderson and Mercy Health Clermont including supervision of all employees. Assures customer-focused, efficient and effective daily operations. To share responsibility for the common goals of Mercy Health and the Telecommunications Department through collaboration, quality assurance and process improvement. **SUPERVISION** • Directly supervises and evaluates work performance of employees. • Conducts competency reviews per department policy, provides in-services and training programs as required. • Responsible for hiring, orientation and training of new hires. • Assists in completing annual performance appraisals and addressing disciplinary needs. • Manages performance deficits of employees according to Mercy Health policies and procedures. • Completes and approves Time and Attendance; approves PTO requests. • Leads team by recognizing and rewarding teamwork, eliminating barriers, securing resources, and promoting problem-solving **SERVICE OPERATIONS** • Coordinates ongoing and special requests to the department Manages staff workloads and schedules to assure timely and appropriate initiation of service. • Assures that all standards for the environment of care are met. • Manages financial performance with attention to effective utilization of supplies and resources, cost containment and operational improvement. • Completes orders for supplies and equipment and works with Materials Management . • Represents the department at meetings; attends appropriate continuing education programs. • Completes management reports as required and is accountable for department productivity and employee engagement. • Assures compliance with policies and procedures and local, state, federal, and Joint Commission standards. • Coordinates special projects as requested **CUSTOMER SERVICE** • Assures that all expectations for customer service are met. • Communicates with customers with respect and cooperation; positively represents the hospital and department to others. • Responds in a timely fashion to customer complaints; follows up on actions taken. **PROCESS IMPROVEMENT** • Identifies improvement opportunities for service delivery, assures data collection and analysis and involves staff in improvement processes. - Helps team complete work as needed. • Completes Quality/PI reports as required. Performs other duties as assigned. **Required Minimum Education:** High School Diploma or GED **Minimum Years and Type of Exp:** 2 years in a Lead position or equivalent role in Telecom (required) 2 years exp as TElecom Operator (preferred) Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com