**Job Summary** The Supervisor, Virtual Services oversees the daily operations of the Virtual Services Center, ensuring the delivery of high-quality, patient-centered care through effective staff management and operational oversight. This role provides leadership to the Virtual Monitor Safety Technicians, ensuring compliance with patient safety monitoring protocols and fostering a culture of continuous improvement. The Supervisor works collaboratively with the Virtual Services Center Manager, hospital site nursing teams, and other stakeholders to achieve organizational goals and enhance patient outcomes. **Essential Functions** + Manages the daily staffing model, ensuring appropriate shift coverage, including breaks, to meet patient census and care needs. + Oversees the onboarding, orientation, and development of new hires, promoting employee satisfaction and retention. + Supervises and coaches Virtual Monitor Safety Technicians, addressing performance concerns and escalating issues to the Virtual Services Center Manager or Director as needed. + Monitors and evaluates staff competencies through the Advanced Learning System (ALC), providing opportunities for professional development and career growth. + Facilitates communication between the Virtual Services Center and hospital sites, addressing patient escalations and reviewing de-escalation recommendations. + Serves as a liaison for hospital staff, community stakeholders, and other institutions, ensuring effective collaboration and information sharing. + Assists with the interview and hiring process, collaborating with leadership on candidate selection. + Tracks and analyzes operational metrics, providing insights and recommendations for process improvements. + Participates in the development and implementation of departmental policies and procedures to enhance operational efficiency and patient safety. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + H.S. Diploma or GED required + Associate Degree in Healthcare Administration, Nursing, or a related field preferred + 2-4 years of experience in a healthcare or virtual services setting required + 1-2 years of experience working in a Virtual Service Center environment preferred + 1-2 years of prior supervisory experience preferred **Knowledge, Skills and Abilities** + Strong leadership and supervisory skills with the ability to manage a diverse team effectively. + Knowledge of patient safety monitoring protocols and healthcare operational standards. + Proficiency in scheduling, staffing models, and workforce management tools. + Excellent communication and interpersonal skills to foster collaboration across multidisciplinary teams. + Analytical skills to evaluate performance metrics and identify opportunities for improvement. **Licenses and Certifications** + BCLS - Basic Life Support obtained within 90 days of employment required Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.