For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start **Caring. Connecting. Growing together.** Under minimal supervision, organizes and manages the operation of the clinic/department, assuring the continuity and quality of patient care by following appropriate clinic protocols and the supervision and evaluation of staff. Assists the CPM/Director/Facility Medical Director in day to day management of reception, Medical Assistant and Pharm Tech staff. **Primary Responsibilities:** + Works with all members of the department health care team ensuring smooth patient flow within department. Use Standard tools to monitor individual and departmental performance on key metrics + Determines appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage. Responsible for the day-to-day operations. Takes a leadership role in problem solving with employees and patients + Directs work of staff, including supervision, hiring, and terminations; determines staffing needs, and ensure efficient utilization of staff. Monitors skill development and performance of the staff. Provide orientation for all new staff and coaches for high performance. Gives regular performance feedback and conducts performance appraisals + Meets regularly with CPM and physicians. Performs other duties including monitoring budget expectations as indicated by CPM, researching and resolving customer complaints + Communicates information to all staff, manager and physicians as necessary. Conducts staff meetings as needed. Leads and/or Participates in departmental quality improvement and service excellence activities. Researches and resolves clinical quality issues You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + 2+ years of current experience working in a clinical setting + Intermediate level of experience with Microsoft Suite + Knowledge of ADA, Fitness for Duty, FMLA policy, HIV counseling procedures & blood borne pathogen protocols, WISHA/OSHA mandated regulations **Preferred Qualification:** + Completion of formal Medical Assistant program with WA State certification + American Heart Association BLS + 1+yr of lead experience **Washington Residents Only:** The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age,_ _location_ _and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized_ _groups_ _and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering_ _equitable_ _care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission_ _._ _Diversity creates a healthier atmosphere:_ _OptumCare_ _is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _OptumCare_ _is a drug-free workplace. Candidates_ _are required to_ _pass a drug test before beginning employment._