Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Serves as the Supervisory Health Systems Specialist (HSS) under supervision of the Clinical Director, Substance Use Disorder Clinical Care (SUDCC), who provides overall guidance and objectives. Responsibilities Manages the SUDCC program according to established policies and procedures within the hospital, Medical Company, and Medical Center. Performs comprehensive budgeting over-watch for all expenditures within SUDCC. Utilizes automated information management systems (hardware and software) for the preparation and presentation of charts that reflect data trends and healthcare administrative functions. Serves as the Automation Management Staff officer for SUDCC with responsibility to interface with the Chief of the Information Management Division on all automation issues. Develops and monitors performance metrics such as patient wait times in clinic, appointment utilization (no-show rates, non-appointed rates), and patient satisfaction rates. Analyzes clinical practice, recommends improvements, and coordinates Program Director approval and implements solutions that address areas of deficiency in the SUDCC program. Monitors and evaluates condition of facilities in assigned area of responsibility. Ensures that all staff members are adequately trained in workload data capture, and that this data is captured accurately. Supervises the program's administrative and support staff ranging from GS-04 to GS-08. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes: 1) Advising and/or coordinating health care delivery systems and operations; 2) Coordinating unusual patient complaints, inquiries, and requests ; 3) Reviewing and analyzing results of clinic manpower, expense, and performance reporting, and other data reports; 4) Analyzing clinical practice, recommending improvements, and implementing solutions that address areas of deficiency. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 53 - Medical position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Relocation Incentive may be authorized. Recruitment Incentive may be authorized.