Summary This is a Supervisory Health System Specialist/Director of Patient Centered Care and Cultural Transformation. The position is located in the Patient Centered Care and Cultural Transformation (PCC-CT) Service at the VA Salt Lake City Health Care System in Salt Lake City Utah. The incumbent will directly report to the Assistant Direct of VASLCHCS and be responsible for managing the implementation of Patient Centered Care (PCC) practices throughout the Health Care System (HCS). Responsibilities Duties include: Responsible for planning, preparing, and administering a budget that maximizes program strategies in a fiscally responsible manner. Coordinates closely with clinical and administrative Service Chiefs to align service goals and priorities with overall health system objectives focused on patient-centered care and the Veteran experience. Advises the Executive Leadership Team on personnel, services, supplies, equipment, and environmental changes or additions that would promote the culture of practice of PCC-CT Serve as the primary spokesperson for patient-centered care initiatives, representing the hospital to external stakeholders including other hospitals, medical schools, accrediting agencies, public health organizations, and the community. Craft and disseminate communications materials (press releases, media statements, talking points) to effectively convey the hospital's patient-centered care message and build relationships with key external partners and influencers. Formulate new policies and procedures aligned with patient-centered care principles, revise existing ones to support patient-centered care, draft correspondence, and reports as needed, and coordinate facility responses to recurring and special reports. Work closely with executive leadership to develop and implement strategic plans for advancing patient-centered care, collaborate with cross-functional teams to identify and address barriers, and provide input on budget development and allocation. Implements outreach initiatives that align with national and local strategic goals to establish trust, credibility, and rapport by providing valuable information, resources, and educational opportunities to Veterans empowering them with knowledge relevant to their needs and interests. Develop and implement a comprehensive strategy to enhance patient-centered care delivery across all VHASLC facilities, aligned with VHA mission values, goals, and critical success factors. Analyze existing and develop annual work plans outlining specific initiatives to advance patient centered care. Coordinates the development, implementation, evaluation and improvement processes and procedures to monitor the effectiveness, efficiency and productivity of services provided by the department. Develop and maintain relationship with external partners and organizations focused on patient centered care and cultural transformation. Serve as a liaison between VHASLC and other healthcare systems to develop and share Veteran experience and cultural experience best practices. Directly supervises a total of 11 full time equivalents consisting of the Veteran Experience Officer, MyHealtheVet Coordinator, and Patient Advocate Representatives. Makes decisions on personnel actions including selections, promotions, reassignments, retention, recognition, and adverse actions. Approves recommendations for incentive awards and rewards employees for good performance. Assigns and coordinates work based on priorities of the PCC program, Veteran Experience, and Office of Patient Centered Care and Cultural Transformation (OPCC&CT). Initiates interdisciplinary projects to improve organizational performance. Maintains position descriptions or functional statements. Delegates responsibility and authority to appropriate Program Manager Coordinator(s) and holds them responsible for the performance of their programs. Guides Program Manager/Coordinator(s) on problem solving, decision making, delegation, change management, confrontation management, and performance improvement management. Maintains a working knowledge of agency personnel management requirements as they relate to various employee groups and implementation of the PCC model. Performs other duties as assigned. Work Schedule: Monday-Friday; 7:30am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist NTE 1 year/PD145600 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. This Health System Administration Series, 0671, has individual occupational requirements, as described below: Individual Occupational Requirements: You must qualify based on your experience and/or education as described below: Undergraduate and Graduate Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for in service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. You may qualify based on your experience as described below: Specialized Experience: Do you possess at least one year of specialized experience equivalent to the GS-12 grade level in the Federal Service? Specialized experience is progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following; Program Oversight and Compliance, Budget and Fiscal Management, Public Relations, Advance Patient Care across all VHASLC Facilities, Veteran Experience and Cultural Transformation, and Personnel Management Preferred Experience: Candidate should demonstrate a proven track record of improving patient satisfaction scores and successfully implemented patient-centered care initiatives. Strong analytical skills are essential for interpreting complex data from VA systems and developing actionable insights. Budget management experience is crucial, including procurement and contracting abilities. Familiarity with VA policies related to patient advocacy and veteran experience is important. The successful candidate will lead cross-functional teams, collaborate with various stakeholders, and effectively represent the patient advocate function to senior leaders. Experience working with vulnerable populations and addressing health disparities is valuable. You will be rated on the following Competencies for this position: Customer Service Data Analysis and Interpretation Personnel and Human Resources Planning and Evaluating Stakeholder Management Strategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position requires walking, standing, bending, and prolonged periods of sitting. The work is mostly sedentary; however, it occasionally requires carrying light objects such as files, books and papers. Occasional travel to other facilities may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.