Summary It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date. Responsibilities Manages the operations, sustainment and maintenance of a full spectrum of Enterprise IT services for the organization. Applies advanced IT principles, concepts, methods, standards, and practices to plan and carry out difficult and complex assignments and- develop new methods, approaches, and procedures. Develops and interprets policies, procedures, and strategies governing the planning and delivery of IT services throughout the organization. Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. Applies regulations, laws, and policies governing IT to the organization's business requirements. Develops performance management plans and performance measurement methods and tools. Applies methods for identifying and resolving IT workforce issues. Develops goals and objectives to support the organization's Information Technology Strategic Plan. Prepares the budget submission in support of the IT Capital Plan. Manages the Operations support budget. Leads development of an enterprise IT modernization plan. Using knowledge of the interrelationships of multiple IT disciplines, advises senior management and other senior IT professionals on solutions to a wide range of IT issues. Serves as a senior expert or consultant to top agency management officials. Responsible for developing and implementing information security and information assurance policies, principles, and practices. Supervises subordinate managers and assigned workforce. Requirements Conditions of Employment Qualifications QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. MINIMUM QUALIFICATIONS: 1. Progressive experience in IT fields which provided the ability to manage IT operations across a large organization or enterprise in the areas of planning, acquisition, development, information assurance and security, and lifecycle management. 2. Knowledge of business and management principles involved in strategic planning, resource allocation, cost/benefit analysis, leadership technique, and coordination of people and resources. 3. Supervisory experience to include hiring, performance management, employee discipline, and dispute resolution. OR A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in the following disciplines: Computer science, engineering, information systems management, mathematics, operations research, statistics, or technology management. AND In addition to the above, candidates must possess IT-related experience equivalent in scope and complexity to the next lower grade level to include: 1. Attention to detail - Experience developing and executing short and long-range IT plans based upon the organization's mission and goals. 2. Customer service - Demonstrated experience providing assistance to both internal and external sources in the areas of technical support, user needs, and system requirements. Experience assessing customers' needs, meeting quality standards, and evaluating customer satisfaction. 3. Oral communication - Experience conducting formal presentations and/or briefings to audiences at varying levels of hierarchy and technical expertise. 4. Demonstrated problem-solving skills - Experience evaluating IT operations to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit. HIGHLY QUALIFYING CRITERIA: 1. Graduate degree in technical discipline with applied experience in managing/Information Systems/Networking/Cyber Security. 2. Networking background and a strong understanding of Army Network environment which encompasses both CONUS and OCONUS 3. Knowledgeable in Cloud Computing migration and operations. 4. Understanding of Risk Management Framework (RMF) and Federal Information Security Modernization Act (FISMA) compliance. 5. A demonstrated knowledge in the application of security guides such as Security Technical Implementation Guides (STIGs) and automated benchmark tools such as Security Content Automation Protocol (SCAP) or equivalent. 6. Knowledge and understanding with scanning tools (i.e. Assures Compliance Assessment Solution (ACAS) and associated Security Suite (Nessus)). 7. Knowledge and understanding on the use of DISA Enterprise Mission Assurance Support Service (eMASS) workflow tool and knowledge on financial management practices and budget analysis. 8. Knowledge of and ability to apply governance disciplines to MWR business operations. 9. Deep technical understanding across operational disciplines, including virtualization, networking, storage, automation, cloud and databases. 10. Knowledge of Army Portfolio Management System (APMS). Education Education is not required for this position unless you are using education to meet the minimum qualifications. If you are using education to meet the minimum qualifications or highly qualifying criteria, you must upload transcripts. Additionally, if you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here. Additional Information A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest. The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, and other situations where telework serves a compelling Agency need.