Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.Who we are - TFS
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Who we’re looking for
Toyota Financial Services Supplier Management Department is looking for a passionate and highly motivated Supplier Management Manager-Collections.
The primary responsibility of this role is for the back office/administrative support and monitoring activities for the compliance and process integrity of third-party suppliers and the delivery of services that support TFS business strategies in accordance with Service Operations initiatives and servicing objectives.
Reporting to the Supplier Management National Manager, the person in this role will support the Supplier Management department's objective to manage the performance and relationship management of all suppliers across Service Operations. The team oversees the sourcing, selection and onboarding of suppliers and is responsible for the execution of all contractual terms, including service level, quality, productivity, and compliance adherence related requirements.
What you’ll be doing
Supports the day-to-day execution of operational strategies across third-party servicing relationships for all Supplier Management suppliers and lines of service or assigned lines of service.
Define and manage the performance management process for all assigned operations-based supplier relationships,
Direct resources that examine the Compliance monitoring activities designed to track, trend, and mitigate the compliance, operational, strategic, reputational, and financial risks that arise when TMCC outsources to third parties.
Responsible for directing the activities of the team members tasked with monitoring the Suppliers compliance to Toyota processes and procedures and/or defined Standard Operating Procedures (SOPs).
Collaborates with Enterprise Compliance, Legal, and other key business units to continuously improve the contract language that holds Suppliers accountable for compliance and the quality of work of the third-party suppliers.
Work in partnership with Legal and Enterprise Compliance to continuously improve the supplier oversight program and consult regarding complex federal/state regulations.
Monitors the outsourced budgets; tracks all budget variances and supports the quarterly reforecasting activities.
What you bring
Bachelor’s degree
Progressive experience in supplier management including performance management and relationship management
Proven experience with third party collections management
Experience creating actionable insights from varying sources of information and data.
Experience in people leadership.
Strong ability to apply lessons learned from past experiences and work through complex changes/ situations in a consistently evolving work environment.
Ability to build relationships with a broad audience to drive business results
Manage projects successfully to meet deadlines, provide deliverables, and adhere to budgets.
Some travel may be required.
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Flexible spending accounts
Relocation assistance (if applicable) include only TFS and TMBNC
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.