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Gordon Food Service is hiring a Supplier Portal Administrator. Responsible for managing and executing supplier portal user support for direct and indirect suppliers and other intermediaries. Manages the relationships between GDSN providers and GFS, and provides direction to GDSN providers in alignment with GFS objectives. Provides a positive customer experience by applying knowledge and exceptional written and verbal communication to resolve technical and business issues effectively, while minimizing escalation to other support tiers. Measures issue types, escalations, and resolutions and maintains support documentation. Creates and communicates issue summaries and key portal experience analytics. Identifies inefficiencies and service gaps and recommends future features and capabilities to leadership.
Responsibilities:
Provides direction for GDSN providers in alignment with GFS objectives.
Responsible for the catalog data synchronization between GFS core data systems and the vendor item catalogs.
Accountable for the vendor selection, execution, integration and relationship between GFS and GDSN service provider.
Provides support for portal enrollment, logon credentials, and other portal technical issues.
Conducts and manages user account set-up and ongoing account maintenance.
Provides Level 1 support for GDSN, Supplier Portal, applications, and features.
Collaborates with the Item Data team to understand GDSN requirements and desired enhancements.
Provides general business support for Gordon Food Service supplier policies, expectations, workflows, and contacts.
Responsible for providing primary and reinforcement training of supplier portal administrators.
Trains and assists supplier administrators with user account management tasks.
Analyzes customer requests and feedback and makes enhancement recommendations designed to increase user visits and satisfaction.
Assists Product Owner with documenting and prioritizing user stories and use cases for new features and portal functionality.
Maintains appropriate business and technical knowledge on digital products, business processes, and expectations.
Collaborates with Product Owner, Digital Lead, and business associates on major code updates and releases.
May include 2nd and 3rd level technical or business support activity on specific applications.
Responsible for acquiring and publishing portal content that is appropriate, timely, and relevant to the supplier community.
Performs other duties as assigned.
Ideal candidate will have:
Knowledge of Supply Chain, Procure-to-Pay activities, their actors and stakeholders
Strong problem solving and troubleshooting skills
Understands the principle and process for providing excellent customer service
Excellent written and verbal communication skills
Advanced knowledge of Google Chrome, Mozilla FireFox, Microsoft Internet Explorer, and Apple Safari
Broad knowledge of common computer and application issues, user interface behaviors, and their solutions
Time Management - Ability to multi task, prioritize and work efficiently
High attention to detail
Understands and applies principles of digital marketing and digital experience
Ability to collaborate in a team environment and work independently
Knowledge of Unified User Management Software
Knowledge of mobile technology: Android and Apple devices, iOS and O/S
Experience:
Bachelor's degree required
One to three years previous experience: Help Desk, Technology, Supply Chain,
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.