Supplier Warranty Senior Manager Job # 57725 Job Post Information* : Posted Date 1 day ago(1/21/2025 8:59 AM) Job Locations US-IL-Lisle Internal Title Supplier Warranty Mgr Sr Org Level S07 # of Positions 1 ERP Eligibility Eligible for Salaried Employee Referral Bonus, $2000 after 30 days employment Relocation Offered No Remote No Salary Minimum USD $120,000.00/Yr. Salary Maximum USD $180,000.00/Yr. Position Overview

International Motors, a leading North American truck and powertrain manufacturer, is renowned for its exceptional products, services, strong market positions, and best-in-class distribution networks. We have an exciting opportunity for a Supplier Warranty Senior Manager to join our Service and Warranty team at our headquarters in Lisle, IL.

The Supplier Warranty Senior Manager is responsible for leading supplier warranty recovery efforts through commercial warranty agreements and active participation in the supplier recovery portal. This role involves managing warranty claims, overseeing material analysis and inspection for returns, and ensuring effective control over department planning, staffing, and budgeting. The Senior Manager will prioritize expenses and recommend and implement changes to methods as needed.
Key responsibilities include adapting and executing business plans, contributing to the development of departmental strategies, and overseeing the staffing and budgeting of the San Antonio Product Return Center, including both SG&A and capital budgets.

Responsibilities Provide oversight, leadership, and mentorship to the Supplier Warranty team.Collaborate with internal teams and external suppliers to identify and resolve warranty issues, aiming to minimize warranty costs and optimize supplier quality.Coordinate the adjudication process for Supplier Warranty (acceptance and rejection ratios) and focus on achieving warranty recovery KPIs.Monitor and review supplier warranty claims to identify trends, root causes of defects, and potential areas for improvement in product quality.Develop Supplier Warranty processes and procedures, support areas of process improvement, and provide timely financial and operational recovery reporting.Track key performance indicators (KPIs) related to supplier warranty costs, claim resolution time, and supplier quality improvement initiatives.Report and address Supplier Warranty activities (achievements and roadblocks), including progress towards targets, to all levels of Service and Warranty Leadership.
________________________________________ Minimum Requirements Bachelor's degreeAt least 10 years of field service, engineering, product management, or reliability experience in a customer-facing roleAt least 4 years of management experience

OR

Master's degreeAt least 8 years of field service, engineering, product management, or reliability experience in a customer-facing roleAt least 4 years of management experience

OR

At least 12 years of field service, engineering, product management, or reliability experience in a customer-facing roleAt least 4 years of management experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Vehicle system knowledge understand how components and systems functionTechnical Aptitude Technical writing / procedure developmentMicrosoft Office Suite (Excel, PowerPoint, Outlook)Critical thinkingRoot cause analysisStrong written and verbal communication skills Your Referral Choices Are Refer a Friend by EmailMake Referral <p style="margin: 0px;"><span style="font-size: 12pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed Application FAQs

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