Supply Chain Customer Engagement Lead - Family Care & Professional (IFP)

Job Description

About Us:

People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world.

Kimberly-Clark proudly leads the way in providing better care for a better world. 

Led by Purpose. Driven by You.

Purpose: 

Reporting to the Head of Supply Chain for Family Care & Professional (IFP), the Supply Chain Customer Engagement Lead plays a key role in the overall performance of KCA's business by proactively engaging with our key account customers to deliver effective communication & drive continuous improvement; 
You will create a positive customer experience, providing added value at every customer interaction.

Job Description

Conduct in-depth assessments to understand each customer’s specific supply chain requirements and challenges. Analyse customer data to identify patterns and areas for improvement

Develop tailored solutions that address the unique supply chain needs of each customer. Collaborate with internal teams to ensure the solutions are feasible and align with company capabilities.  Present proposed solutions to customers and refine them based on feedback.

Initiate regular meetings and check-ins with customers to discuss their supply chain needs and any emerging issues. Provide timely updates and maintain open lines of communication. Demonstrate genuine interest and commitment to helping customers succeed

Work with customers to develop strategic plans for optimising their supply chains. Align initiatives with the customer’s overall business goals

Be agile in responding to changes in the customer’s supply chain environment, quickly address disruptions or unexpected challenges with flexible solutions

Requirements

Relevant experience in a similar Customer Engagement/Customer Supply Chain position, ideally from the FMCG industry

Strong verbal and written communication for clear and effective interactions with customers and internal teams. Ability to articulate value propositions and explain complex solutions

Expertise in building and maintaining strong, trust-based relationships with customers. Ability to understand and anticipate customer needs

Ability to identify issues and develop effective, timely solutions

Strong analytical skills to assess data and derive actionable insights

Capability to develop and implement strategic plans aligned with customer goals

Forward-thinking to anticipate market trends and customer needs

What’s On Offer

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

About You:

You’re driven to perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

To Be Considered:

Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation. 

Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA!

Kimberly Clark is proudly ranked by Forbes as 'World's Best Employer' 2021, 2022, and 2023!

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.

Primary LocationNorth Sydney Office

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time