Description At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible. Amazon Hub Delivery allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally. The Hub Delivery team is looking for a Supply Chain Manager (SPM). The SPM is an expert on problem solving and can apply program management, planning skills, and analytical techniques to the business across many geographies, products, and segments. This is a globally focused role will focus on strategy and business planning for this delivery channel within the Last Mile organization. The SPM will cover multiple aspects of Business Analytics, Planning and program management for Amazon Hub Delivery. Key job responsibilities - Lead strategic initiatives related to network capacity within Amazon's various business units. - Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network. - Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations. - Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity. - Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations. - Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals. - Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale. - Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery. - Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization. - Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network. A day in the life - Using topology, cost, speed, and quality data to identify zip codes and cities where Hub Delivery should expand in - Building analytical models to estimate program TAM (Total Addressable Market) and Long-Range (3 year), annual, and quarterly forecasts and plans for this business - Developing and implementing new metrics to better understand business health - Running data and process deep-dives to continuously improve our product offering and business performance - Quantifying initiative impact to help with prioritization About the team The Hub program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Basic Qualifications - 2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - 2+ years of defining and implementing process improvement initiatives using data and metrics experience - 2+ years of supply chain experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 2+ years of driving end to end delivery, and communicating results to senior leadership experience - 2+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.