Company Description

SquareTrade is the fastest growing partner in the global device protection market and we
work with many of the world’s largest operators, retailers and manufacturers. Our
obsession with putting the customer first, from our transparent T&Cs, to our better
products, always available online claim filing and our flexible resolution options, are all
underpinned by our exceptional team. This is the secret behind how we’ve continued to
shake up the industry. We are the ones transforming a “bad” service category into
something  that empowers people to take care of the things that keep life running
smoothly. Together, we’re united by the same end goal: to completely change what people
expect from an insurance plan.
We now protect over 140 million devices globally and work across Europe, with partners
including Apple, T-Mobile and Telenor. We have been first to market with a number of key
innovations, including fully-digital claims, choice of resolution option, next day exchange
and same-day services via local and on-site repair. Our European ambition continues to
grow as we step into new sectors including B2B, CE insurance and trade in products.

Own the day-to-day management and delivery of our Supply Chain for items sent to
our repair depots in Europe. Building a strong working relationship with our network
of repair and fulfilment vendors to deliver a best-in-class customer service while
identifying and enacting operational improvements and expanding our capabilities
where required.

Job Description

Proactively manage the relationship and performance of Repair Vendors (depot repair)
including the delivery of transformational improvement within the vendors operations
resulting in a better service for our customers.

Where appropriate, develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these toolsProvide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.Own and manage the day-to-day Supply Chain related processes ensuring we provide the customer with a seamless claims experience, e.g. resolving client escalations, assisting vendors with unforeseen issuesWork alongside our Vendor Management team to ensure processes are consistent, scalable and optimized from both a cost and efficiency perspective across all product categories.Build a strong working relationship with our customer service, sourcing, and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operationsCustomer-obsessedFocus on delivering outcomesStrong analytical skills; detail-orientedGood collaborative and interpersonal skills; team playerGrowth mindset, keen to developProactive problem solver, excited by challengesManaging 3 rd parties to deliver against set service levelsProject management and planningExperience making sense of large datasetsExperience identifying and delivering operational efficiency improvementsManaging operational processesMaking sense of large datasetsIdentifying and delivering operational efficiency improvementsWorking with international, remote teams

Preferred:

Power BI or Tableau skillsPowerAutomate, or other process automation toolsInsurance or financial services background

Qualifications Fluent in English

Preferred:

European language skillsPython, data scraping capabilityDegree level educatedKnowledge of Excel, SQL, Tableau and API integrationsKnowledge of Salesforce

Additional InformationStrategic thinking skillsStrong collaborative and interpersonal skillsAble to work independentlyAble to deal with all levels of the organisationA team player with a service/business enabler mentalityAssertiveGreat persuasion skillsExcellent planning and organising skillsStrong written and verbal communication skillsAble to interpret regulations and provide practical contextAbility to build effective working relationshipsIT literate