**Career Area:** Supply Chain and Logistics **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. To provide expertise and leadership in supporting, developing and implementing SPM warehouse and Automation related processes and storage design (EWM- Extended Warehouse Management) in the EAME region. Next to providing 2nd line support in EWM and Automation systems for the EAME region, this position also includes taking the lead for any upcoming major EWM and Automation changes/implementations. This will require fast track “on the job” getting acquainted with our set processes and following up on Incident / Problem tickets. **He/she will be :** • responsible for ongoing daily business support, even during implementation and stabilisation of new projects • responsible to define the specific Business Requirements in close contact with the process owners • actively involved in the definition and set-up of SPM EWM and Automation related processes and storage solutions • responsible to validate alignment of system functionality with Business and Customer Expectations • involved in the preparation and execution of training for warehouse users You collaborate with cross-functional business team members representing Operations, Materials Management, Commercial, Transportation, Finance and Customs processes and you will team up with the SAP IT EWM Analysts and external vendors in case of the Automation systems. This includes intensive communication with geographically dispersed colleagues and consultants in the US / Bangalore / EAME / AP. Periodic travel is expected over the course of each project with possible peak travel during critical project phases. **Requirements** - Willing to work on Incident / Problem tickets, taking them to resolution point. As superusers, our team members are providing 2nd line support and need to work the issues at hand through the next level to provide solutions - Strong Business knowledge of warehouse processes, policies and procedures - Excellent communication, teamwork, initiative, organizational, analytical and project management skills. - Preferably functional or technical experience with SPM-EWM, CRM or SAP SD, MM and or WM modules - Very good knowledge of English **Skill Descriptors** Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities. Level Extensive Experience: • Analyzes business processes, identifies alternative solutions to outdated processes and assesses their feasibility. • Evaluates financial, cultural, technological and other factors that need to be addressed. • Recommends new approaches that seek the use of advanced technology. • Establishes requirements for large changes in the overall mission, roles, responsibilities and processes necessary to make business improvements. • Participates in defining organizational strategic goals and purposes; defines how to gather and keep customers. • Works to overcome BPI resistance from managers, the labor force and other groups. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Extensive Experience: • Seeks discrepancies and inconsistencies in available information; explains variances. • Organizes and prioritizes the sequence of steps to be taken to remedy the situation. • Identifies many possible causes for a problem based on prior experience and current research. • Quantifies the costs, benefits, risks and chances for success before recommending a course of action. • Approaches a complex problem by breaking it down into its component parts. • Chooses among a diverse set of analytical tools according to the nature of the situation. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: • Differentiates assumptions, perspectives, and historical frameworks. • Evaluates past decisions for insights to improve decision-making process. • Assesses and validates decision options and points and predicts their potential impact. • Advises others in analyzing and synthesizing relevant data and assessing alternatives. • Uses effective decision-making approaches such as consultative, command, or consensus. • Ensures that assumptions and received wisdom are objectively analyzed in decisions. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Extensive Experience: • Ensures capture of lessons to be learned from a problem-solving effort. • Organizes potential problem solvers and leads problem resolution efforts. • Uses varying problem-solving approaches and techniques as appropriate. • Contributes to standard practices for problem-solving approaches, tools, and processes. • Analyzes and synthesizes information and devises alternative resolution strategies. • Develops successful resolutions to critical or wide-impact problems. Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Extensive Experience: • Utilizes preferred tools, techniques and methods for estimating project cost and time. • Plans, estimates, staffs, organizes and monitors significant projects. • Identifies risks and vulnerabilities; creates contingency plans. • Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. • Maintains open communication among project participants and interested parties. • Communicates reporting requirements; creates monitoring and control mechanisms. Logistics Management: Knowledge of logistics and management; ability to follow proper processes and run operations for effective and efficient movement of materials and finished products. Level Working Knowledge: • Assists in the development of process flows to track lead time by activity. • Uses tools, with guidance, to forecast delivery times, determine costs and assess performance. • Maintains records of all shipments and invoices using an established system. • Participates in integrating logistics processes and developing effective networks. • Works with logistics in a domestic environment. Supply Chain Management: Knowledge of functions, principles and techniques used in supply chain management; ability to develop and use, strategies, practices and tools for controlling the logistical processes. Level Extensive Experience: • Manages supply chain finance activities and measurements of effectiveness. • Advises others on capacity issues at various points in the supply chain. • Monitors the complete supply chain management process. • Consults on supply chain network design projects or processes. • Quantifies and evaluates benefits and risks of various supply chain strategies and approaches. • Participates in joint planning, process design/redesign with clients and partners. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions”. **Posting Dates:** December 23, 2024 - January 10, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .