Overview Hours: Day Shift Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon: Employee engagement, empowerment and growth Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better An atmosphere of caring and quality that cascades throughout the organization The Supply Chain Technician Lead is primarily responsible for the timely and accurate processing and delivery of supplies within the facility. Depending on the SC Technician’s home department, the specific duties listed below may vary. Additional duties as assigned. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES (Lead) Coordinates daily assignments for Supply Chain Technicians. Proactively resolves inventory and receiving issues independently. Provides leadership for department activities, such as Par Location Updates, Invoice/Receipt Reconciliation, Mail Distribution and Clinical Equipment Management. Serves as a mentor and trainer for Supply Chain Technician partners. Serves as a primary Point of Contact for the department, in addition to the Supervisor. Assists Supervisor with hiring, orientation & scheduling, as appropriate. Assists Supervisor with departmental communications. Performs Supply Chain Technician duties, as needed (below). ESSENTIAL DUTIES AND RESPONSIBILITIES (Supply Chain Technician) Picks orders for departments requesting supplies.  Packages and delivers supplies to requesting departments.  Re-stocks shelves, trays, carts, etc. with incoming supplies.  Utilizes FIFO (First In, First-Out) and FEFO (First Expired, First Out) methods to rotate stock  Unloads stock daily from the dock, confirming accuracy with delivery document.  Unpack stock and places on shelves in a timely and efficient manner.  Safely operate floor jacks (manual and battery) and forklift where appropriate.  Regularly check supply par levels, outdates and overstock, adjusting stock as needed.  Assists in determining appropriate floor unit PAR levels.  Participates in annual inventory counts.  Collects and cleans dirty equipment from floor units where appropriate, ensuring its readiness for use.  Delivers and sets up equipment for patient care areas where appropriate.  Returns equipment to appropriate location.  Tracks location of rental equipment and monitors its return to the vendor.  Transports equipment to Biomed when appropriate.  Enters patient charges for supplies and equipment where appropriate.  Verifies accuracy of all supply transactions within MMIS system.  Maintains a clean and efficient work environment free of hazards.  Consistently practices good customer service skills.  Answers telephones and intercom promptly and properly.   Provide patient and material transport.  Performs daily receiving, delivery and returns as directed.  CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows all policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness, giving attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of Service principles; Meets all assigned commitments; Abides by Mercyhealth confidentiality and security policies; Shows respect and sensitivity for cultural differences; Effectively communicates all relevant information to partners; Applies system-wide thinking and approach regarding all applicable processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands and applies fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue. EDUCATION & EXPERIENCE High school graduate or equivalent; Associates Degree (or pursuit thereof) preferred. At least two years of Supply Chain logistics experience, preferably within Mercyhealth. CERTIFICATION/LICENSURE If driving a Mercy vehicle is required, applicant must have a driving record that is insurable under Mercyhealth’s insurance coverage guidelines. Must have and maintain an acceptable driving record per Mercy’s HR-01 Fleet Safety Policy. Position is subject to annual driving record background checks per Mercy’s HR-01 Fleet Safety Policy. The Technician must maintain a valid driver’s license. Driving a Mercy vehicle is specifically required in the following departments: Janesville Distribution Center ADDITIONAL REQUIREMENTS Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check  Must be able to follow written/oral instructions.  OTHER SKILLS AND ABILITIES Exceptional interpersonal/communication skills – allowing the Lead to serve as the point-person in working with internal customers in assessing their needs and the most appropriate solution. Ability to effectively use applicable MMIS system – being a super-user of the applicable MMIS system and a high-level resource for both coworkers and internal customers for all aspects of inventory management, receiving and supply-related questions. WORK ENVIRONMENT The noise level in the work environment can be loud. Occupational Exposure: Category A -All partners in the specified job classification have occupational exposure. INFORMATION ACCESS Partner may access data needed to perform their job duties as directed by the Manager or Director. WORK CONTACT GROUP Supply Chain coworkers and other hospital and clinic staff. SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, and feel; Also, to speak and hear. The employee is frequently required to stoop, kneel, or crouch, stand, walk, or sit. The employee is regularly required to lift up to 25 pounds and occasionally required to lift up to 50 lbs from floor to chest. Specific vision abilities required for this job include close vision, distance vision, and peripheral vision. LEVEL OF SUPERVISION Ability to work independently under the direction of the Supervisor.