Summary See below for important information regarding this job. Responsibilities Provides tailored customer support, maintains customer data and responds to customer inquiries. Receives and processes order cancellations, provides order status updates and modifications, and follows-up on customer receipt. Monitors cross-agency sources of supply and executes lateral support transaction to alleviate work-stop inducing backorders. Ensures exception processing of inventory allocation. Contacts industrial customers to facilitate resolution of routine customer issues, follows-up to ensure complete and quality resolution of supply discrepancies. Coordinates with higher graded specialist to research and track STOs/replenishment actions to facilitate resolution of backorders or delinquent contracts having an impact on unfilled orders. Assist higher graded specialist in the identification and resolution of discrepancies and routine problems effecting the issuing of consumable and non-consumable parts to an Industrial Support Activity customer. Requirements Conditions of Employment Qualifications To qualify for a Supply Technician, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Receiving, processing, and validating supply requisitions or customer sales orders. Assisting with routine Storage and Distribution problems for material due in from overhaul (DIOH), material due in for maintenance or due-out for maintenance (DIFM/DOTM). Assisting in management of backorders or awaiting parts programs (AWP). Expediting emergency supply requests. Providing status to customers regarding supply requisitions, availability of material, or resolution of discrepancy. Coordinating MICAP material support problems to expedite material shipments with key Storage and To qualify for a Supply Technician, your resume and supporting documentation must support: Advanced proficiency of Microsoft Excel (to include Excel report generation). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information MILITARY SPOUSE PREFERENCE: In order to receive this preference you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming military spouse preference and are determined to be among the Best Qualified for the position, you will be referred to the hiring manager as a priority applicant at the full performance level. For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf INFORMATION FOR VETERANS is available at: http://www.dla.mil/Careers/Programs/veterans.aspx. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. DRUG-FREE WORKPLACE: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.