POSITION OVERVIEW Onit is growing and we are in need of an experienced Support Analyst.   The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.  RESPONSIBILITIES: Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Support Analyst will have the following responsibilities and duties:  + Provide front-line and ongoing product and technical support for Onit’s products and solutions  + Develop and maintain expert knowledge on Onit’s product suite  + Educate users on all functions and features of our product line  + Assist with management of account software subscriptions  + Provide feedback and suggestions on product features, product performance, alternative solutions and market trends  + You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction  + You take responsibility for projects end-to-end, from idea to completion  + Provide assistance to colleagues where needed  + Participate effectively as an individual and team contributor within a multifaceted technology environment  + Support delivery and implementation services as necessary  QUALIFICATIONS AND EXPERIENCE: The ideal and successful Support Analyst will possess most of the following skills and qualifications:  + Demonstrated ability to quickly understand business requirements and expectations  + Excellent verbal and written communication skills  + Detail-oriented with strong organizational skills  + 1-3 years of related technical support is preferred (SaaS software preferred)  + Prior experience working on electronic e-billing or accounting experience is a plus  + Excellent Microsoft Office Suite and general documentation proficiency  + Ability to multi-task and prioritize across several projects simultaneously  + High aptitude and EQ  Powered by JazzHR