Our client is hiring a Support Analyst to work 12:30AM- 8:30PM. The person hired for the Key Accounts Technical Services Analyst will be responsible for providing timely acknowledgement and support while delivering within defined service level agreements. Key Accounts are large scale, long term client partnership engagements. Primary Responsibilities include but are not limited to the following: • Take inbound technical customer support calls for the software solutions, which involves multiple client phone conversations to fully understand and resolve issues • Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent • Troubleshoot assigned Software applications as well as interfaces (HL7, XML, etc.,) as well as Windows operating systems, network, and Citrix • Assume responsibility for handling varied customer issues, inquiries, and problems with regard to software • Exercise discretion and independent judgment when dealing with software concerns/problems • Build credibility and trust with customers and department by providing solutions to software issues, inquiries and problems • Analyze and recommend alternative solutions to meet customer needs • Position may be required to be staffed during off hours and for on-call support as necessary. • Train existing staff on pertinent issues relating to OS, Citrix, Networking, etc. where necessary • Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with their values and ethical standards. Technical Certifications • Minimum of two (2) years of technical customer support or help desk experience • Minimum of one or more (1+) years of SQL database experience • Minimum of one or more (1+) years of LINUX/UNIX OS experience • Experience with troubleshooting hardware • Able to write and implement SQL Scripts Pay and Benefits The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Baltimore,MD. Application Deadline This position is anticipated to close on Mar 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.