Support Business Analyst
General Purpose of the Job
The Support Business Analyst – Level 2 will analyze the highest-escalated issues in production and begin the process of root cause analysis. This involves reviewing functional specifications and comparing intended behavior with the actual behavior of the application, and the expectations of the end user.
The Support Business Analyst – Level 2 will work with business stakeholders to present findings and guide the prioritization process. In addition, the Support Business Analyst – Level 2 will work with Developers, QA analysts, and Product Managers in aiding troubleshooting and resolution. This role involves detailed analysis of complex technical systems combined with understanding the perspectives of our end users and business stakeholders.
Essential Duties and Responsibilities
Assess the risks of applications issues and documents the impact of issues from the perspective of end users, data integrity, and other criteria.
System & functional requirements review: reviews issues affecting IT applications in order to determine if the behavior matches what is intended in the requirements, makes recommendations for updates to existing requirements based on technical review.
Root cause analysis, including but not limited to: recreating issues for troubleshooting, analyzes the system architecture, code, and data.
Communication with business and project stakeholders.
Functions as the liaison between clinical business partners and development resources.
Education and Experience
Bachelor's Degree required4-6 years' experience in business analyst role.What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash outSupport for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and moreProfessional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.#LI-SM5
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$62,200.00 - $91,300.00 / yearCompensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.