Join our Team

About this opportunity:
Join our dynamic team as a Support Coordinator at Ericsson to ensure efficient and timely customer support. In this role, you will assist in managing, administering, and configuring customer support tools, as well as reporting on performance metrics. For Hardware Services, Support Coordinator is responsible for collection of transactional data and reports for material costs Invoicing/allocation, data validation, and other business support related tasks. Your contribution to Hardware Material Management will be instrumental in achieving our operational goals.
 
What you will do:

Support Hardware Service operation including spare parts inventory management, spare parts sales support, external vendor handling and export control tasks.Secure and validate transactional data and reports for hardware cost allocation.and prepare finance report.Support the demand handling and deployment of Customer Support tools.Provide internal and external tools training as per demand.Write and communicate CS bulletins and newsletters, ensuring the adherence of local organization to the processes.Monitor process compliance, coordinate necessary training, and contribute to enhancement of operational process execution.Trigger support contract renegotiation or renewal as per contract management process.

Required experience and skills:

Minimum 6 years of administration/ management experience.Native level of Japanese.Business level of English (reading, writing, and speaking).

 

Preferred Qualifications:

Experience in telecom industry.Experience in spare parts management.

 

The skills you bring:

Process and Tools Management.Change and Improvement Management.Risk management.CS Ways of Working and Tools Competency.Trade Compliance.Knowledge Sharing and Collaboration Skills.EH processes, tools.Performance management / controlling.Financial Model.Customer Support Service Delivery Process Model.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Japan (JP) || Yokohama

Req ID: 758180