Job Title

Support Coordinator

Job Description Summary

POSITION PURPOSE
The primary responsibility of this position is to provide all levels of Lease Administration support to Property Management. This position resides within the Asset Services Operations team and provides direct support to Property Management (PM) functions and teams using Yardi and/or MRI software tools (Yardi/MRI). Scope of position includes exercising superior customer service in responding to inquiries, as well as maintaining superior knowledge of Yardi and MRI software systems in order to support the business needs of the PM group. This position requires the ability to successfully manage multiple tasks simultaneously and maintain a high-volume work load.

Job Description

ACCOUNTABILITIES

May be responsible for one or more of the following:

Resolve inbound Yardi- and/or MRI-related problems via a ticket system to include; logging, tracking, and documenting issuesProvide remote customer service by responding to inbound calls/emails, placing outbound phone calls, and ensuring the highest-level of customer service to Property ManagementServe as expert resource for Yardi and/or MRI (Yardi/MRI)Identify, prioritize, and find resolutions to reported issues and questions and analyze, make recommendations, and implement solutionsAudit and analyze lease documents in Yardi/MRI for accuracy, obtain necessary clarification from property management, resolve issues, and activate leases and amendmentsDetermine the correct lease amendments to utilize and advise PMEducate and train Property Management on the procedures and proper use of Yardi/MRIEnsure the information in documented in Excel spreadsheets contain accurate information being extracted from Yardi/MRIObtain square footage changes from PM and execute changes in Yardi/MRI for reconciliation purposesDevelop and maintain required Yardi/MRI knowledge and skillsAssist in completing other tasks within the department when additional resources are needed

MINIMUM REQUIREMENTS

Bachelor Degree or currently pursuing1+ years of relevant work experienceOr any similar combination of education and experienceExcellent internal and external customer serviceKnowledge of Yardi/MRI (or similar products)Proficiency with Microsoft Office SuiteExcellent verbal and written communication skillsAbility to understand, interpret, and abstract complex real estate lease terminologyEffective interpersonal skills and problem solving abilityAbility to work independentlyEffective and efficient time management skillsDetail oriented, organized and thoroughProven record of providing excellent internal and external customer service

PHYSICAL REQUIREMENTS

Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hoursMay involve periods of standing, such as operating at a copier/fax/scannerRegularly required to talk, hear, and use hands and fingers to write and typeAbility to speak clearly so others can understand youRegularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displaysAbility to observe details at close range

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”