**Description** **SAIC** is seeking a **24/7 Support Desk Engineer** to join our team in **Huntsville, AL.** **This is to fill a position for a 24/7 support desk that provides Level 1-3 remote support and system expertise to include:** + Configuration support of end user. + Remote software troubleshooting with end user. + Remote network troubleshooting with end user. + Software testing for development team. + Support tools and process refinement. + Documentation of issues, resolutions, and knowledge base articles. **This position could require:** + **Up to 10% travel** + **Rotating shift schedules with 8-12 hour shifts, night shifts, and weekend shifts.** **Qualifications** **Education Requirements:** + Must possess a Bachelors and two (2) or more years experience; Additional four (4) years experience can be considered in lieu of degree. **Clearance Requirements:** + Must possess an active Secret security clearance; US Citizenship is required. **Required Experience/Skills:** + Ability to acquire IAT Level II Certification. + Experience as system administrator. + Experience in a service desk environment to include using ticketing system to track issues and issue resolution. + Strong attention to detail. + Strong experience with troubleshooting independently. + RedHat or other Linux distro experience. + Experience with TCP/IP networks. + Knowledge of scripting languages such as Python, Bash, or PowerShell. + Strong documentation skills. + Strong communication skills. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2413678 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability