This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Veeqo is a multi-channel shipping software built to simplify fast-growth ecommerce. Acquired by Amazon earlier this year, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. In this role, selected candidate(s) will report to the Global Support Manager, and will be responsible for ensuring that standards for productivity and quality assurance are met by the team of the Associates and Support Engineers.

As a Veeqo Support Engineer, your main focus will be to diagnose, investigate and resolve incident tickets in accordance with priority, whilst providing consistent and high-quality service. The role of a Veeqo Support Engineer is to provide technical resolution to escalated issues and to support the rest of the team/company with technical queries. Our customers raise queries to our front-line Seller Support Associates who provide phone, email and live chat support. Where these queries or issues require a detailed technical investigation, they will be passed to Veeqo Support Engineers who will conduct a thorough review and ultimately resolve or escalate accordingly. A Veeqo Support Engineer will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the team
Prior applying, please consider the following:
- This role does not offer down-leveling or promotion through interviews. Job applicants must already be at the level of the job of interest to be eligible for consideration.
- In accordance to RTO Guidance, selected candidate(s) will be required to work fully from one of Amazon Costa Rica corporate buildings in Calle Blancos, San José.
- Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration.
- Candidates who do not currently work at Amazon, will receive an online assessment as a first stage of their application process. Please complete it within 72h of application, otherwise applications will be assumed as Withdrawn (assessment takes 20-30 mins to complete).