Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:   

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! 

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.   

As you know, every person is different and so is every role in a company.  That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. 
We look forward to meeting you!

Job description

Job Summary: We are seeking a dedicated and proactive Support Engineer Firstline to join our team in Zoetermeer. As a firstline support engineer, you will be the initial point of contact for our clients, providing essential technical support and ensuring the smooth operation of their systems. Your role is crucial in maintaining high levels of customer satisfaction and operational efficiency.

 

Key Responsibilities:

Customer Support: Provide firstline technical support to clients via phone, email, and chat in Dutch. Issue Resolution: Diagnose and resolve technical issues related to hardware, software, and network systems. Ticket Management: Log and manage support tickets, ensuring timely resolution and communication with clients. Escalation: Escalate complex issues to secondline support or relevant departments when necessary. Documentation: Maintain accurate records of client interactions and technical issues in the support database. System Monitoring: Monitor system performance and proactively identify potential issues. User Training: Assist clients with system usage and provide basic training on common issues and solutions.

 

Qualifications:

Education: MBO Niveau 3 or 4 degree in a relevant field. Language Skills: Fluent in Dutch, both written and spoken. Technical Knowledge: Basic understanding of IT systems, including hardware, software, and networking. Customer Service: Strong customer service skills with a focus on client satisfaction. Problem-Solving: Excellent problem-solving abilities and attention to detail. Communication: Effective communication skills, both verbal and written. Team Player: Ability to work well in a team environment and collaborate with colleagues. Experience: Previous experience in a technical support or customer service role is a plus.

 

What We Offer:

Training: Comprehensive training to enhance your technical skills and knowledge. Career Growth: Opportunities for career advancement within the company. Work Environment: A supportive and dynamic work environment in Zoetermeer. Benefits: Competitive salary and benefits package

 

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.