Support Engineer III Job Number: 355420 Category: Help Desk / Support Description: #NowHiring #SupportEngineer Job Title: Support Engineer III Contract: 11 Months Compensation: This position is offering a hourly rate range from $48 - $49 an hour. Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Support Engineer III Job in Sunnyvale, CA is currently available through Belcan. In this role you will Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. If you are interested in this role, Apply Today! Job Description: As a Support Engineer, you are a SME on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You deep dive into automation issues to identify problems and work with engineering teams to resolve issues impacting fleet performance and availability. You develop automation tools to assist with daily systems administration tasks. You"ll be considered a subject matter expert capable of root causing all platform issues. You design and develop complex high performing scripts and applications. You work to solve performance errors on Linux based systems, using AWS tools, service logs and Linux performance monitoring tools. You work with other Client leaders to share ideas and improve support within the company. You take a role in the strategic direction of the team. You demonstrate excellent judgment when making decisions. We are looking for engineers who can use scripting and programming skills to troubleshoot and resolve issues across our array of products. You will own production system software deployments and ongoing software upgrades for our backend services. Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a Application Support background, are interested in business growth and have passion to develop tools at large scale, this is the opportunity for you. Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware. Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment. Experience supporting Macintosh OS X (10.4 & upwards) desirable. Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level. Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking. Self motivated with the ability to work independently with minimal supervision. Ability to maintain Customer Focus, stay motivated and be proactive. Insist on the highest standards from self and others. Good verbal and written communication skills. Good attention to detail and organizational skills. Must be able to safely lift up to 50 lbs. BS Degree in computer science or combination of education and relevant experience. - 3+ years of software development, or 4+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages PREFERRED QUALIFICATIONS - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Location: Sunnyvale, CA Zip Code: 94089 Keyword"s: #Sunnyvalejobs; #SupportEngineerjobs; Start Date: Right Away #ZR If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Location: Sunnyvale , CA Minimum Experience (yrs): 3+ Required Education: Not Specified Benefits: Return to search results Email this job to a friend (emailjobs.asp?jo_num=355420) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position. *Logged in members may also add jobs to their job cart